Reviews for Wendy's in Kannapolis, NC
I had multiple coupons I wanted to use. I knew I probably wouldn't be able to use them all in one transaction, but it never... hurts to ask. I couldn't get half way through my question without being interrupted with an abrasive NO! When she said my totalI tried explaining I only wanted the sandwiches and not the combo, to which I was interrupted AGAIN saying my total would beadjusted at the window. I went back around and went inside to use my other two coupons and the cashier was inattentive with herarms over the computer and only separated two fingers to take my money when she called out my total (both times) times...whuchto me us just as rude. HIGHLY disappointed in this location and don't see myself going back! The only person I had a positiveexperience with was the girl that handed me my food at the window. She didn't have much to say but did tell me to have a niceday and had an apologetic/embarrassed look on her face. Read more
Worst Wendy's I've been to in a long time. They were definitely not on their A game. Wait took forever. Sat in drive-thru for 4... minutes didn't hear from anyone. Went inside and what a joke. The only one worth a damn was the young man taking orders. Heactually clearly told me how much my change was and counted it back to me. You don't see that now days. Got a Baconator andDaves double, which were not put together well, burnt bacon and just bad. Wont be going here anytime soon. Read more
Service was not good at all. Had to go through the drive thru because the lobby is closed. Can't dine in. Took forever to... answer. Once I began ordering I was asking to hold on multiple times. After ordering I went to the window. My order was repeatedto make sure it was right. Wasn't a big order or even a complicated one. Just asked for one of the burgers to be plain. Once weget our food. We see we are missing an item and that the "plain" burger wasn't plain. Had to walk up to the window to tell themit was incorrect because lobby doors were locked. Had to wait at the door for them to fix the issue. Read more
Drove up and placed my order for a hamburger and fries. Charged over $8.00 and the girl handed me a bag with a burger about as... big around as a soda can, no fries and tried to hand me a drink. When I questioned her about fries? She asked if I said fries. She returned with a small container of them. They were not hot, mildly warm. No napkins provided. Thankfully, I am onlytraveling through, so no worry about coming back to this sad overpriced location again, for poor service. Read more
I don't really go here a lot, but the few experiences that I've had here have been good. Nice staff and fairly good food for... fast food. Their presentation quality could use some work. I understand that it's fast food, but would it be too much to askthat my cheese not be a quarter on and 3/4 off my sandwich? Granted, I'll still eat it regardless. ???? Read more
All the lights were off so it appeared to be closed. When I pulled up to the speaker the girl said all the employees are on a 10... minute break so they couldn't take my order. I then saw 4 employees standing outside near the dumpster smoking and talking.There is no reason they couldn't take there breaks one at a time instead of telling customers to go away and lose business sothey can all go on break at the same time. I went back after 10 minutes to a long line. They were taking forever to take andgive out people's orders and to top it off they were beyond rude and unprofessional. Read more
Slow, slow, slow. Went for lunch and the cashier seen customers. Walk off and come back. She done it 4 times if not more. Took... atleast 5+ minutes before I could place an order and a good 10 minutes to get a burger and fry. And the food was ok butdefinitely wasn't that fresh. Definitely somewhere I will not return to. Read more
I went through the drive thru late night & ordered a spicy nugget meal. They charged me twice for that one meal. I don?t live... near by so I had to make a trip to drive back to this location to get a refund. Manager was told the issue three different timesby three different people. She seemed to NOT understand what the issue was. She offered me another order instead of my refund.Then I was told the GM had to come process my refund but he wouldn?t be back till night. The fact that they wouldn?t give me arefund when their own employee told them that she double charged me, was ridiculous! Thank god I don?t live anywhere close tothis location. I will never return. Oh yeah I even left my number so the GM could contact me, that was three weeks ago, still nocall. Read more