Reviews for Dunkin' in Kannapolis, NC
I've lived in Kannapolis for as long as I can remember and never have I ever been to a restaurant with one of the most... respectful kindness girls If I'm not mistaken her name was ashlynn. I used to come to dunkin everyday but I stopped coming a fewmonths ago, I recently had a friend of mine tell me they had stopped by and the service was amazing I had to see it for my self,boyyyy can I tell you that this young lady helped me choose my donuts drink and food (which by the way I eat like never beforehahaha) normally I don't do reviews but a couple months ago I noticed the constant management issues and worker issues so thisexperience was delightful. I spoke with the manager now and she was a sweet heart! I love the new management and the hard workto make a friendly and amazing atmosphere, I will most definitely be stopping by every day. Read more
I stopped coming to this Dunkin because they always got my order wrong or the coffee was just disgusting. I came back because... they have a new coffee I wanted to try, the first two time where good but the third time I came back and it was amazing not onlythe drink but the best customer service I have ever received and it was from a teenager. His name is Raylenn and he has the bestattitude and overall exceptionally wonderful people skills. The new team they have and the manager Glenni I believe that's howyou spell her name are fantastic.. keep up the good work.. Read more
This dunkin is incredibly slow service. In drive thru for over 20 minutes. Took one person's order and handed it to them at one... time it seemed. No flow or urgency at all. Read more
I'm a over the road truck driver and was able to park my big rig at the Sam's next door. When I walked in to Dunkin' donuts I... was greeted with the most friendly staff the donuts were excellent and the coffee was great. This place was wonderful!!! Read more
DO NOT GO HERE!! First thing I noticed when I walked inside was the flies everywhere. All over the donuts, counters, and tables.... There were napkins and straws all over the floor, and the general vibe inside was dirty. I was the only person in line and itstill took them over 10 minutes to get me one iced coffee. There were only two employees there at the time and one of them was a16 year old girl who was about to have to work alone because the other employee was leaving for an appointment. She wasterrified to be left alone there, and eventually her aunt (a non-employee) had to come sit with her while she worked. Take thetime and drive 5 minutes down 85 and visit the Afton location. Read more
I have several gift cards so I have been to this location almost daily. I grabbed cold coffee each time, but different flavors.... One evening when I got off, I ordered and was told there were out of mango drink and cold coffee. I wasn't sure I had heard herright. So I pulled up to window and she walked by and was shocked I was there. She said they had run out of everything. Acouple days before that, this same young lady charged me 10 bucks for a cake batter latte. I wasn't paying attention butthankfully the young man who was there guiding her was and he gave me my change back. Yesterday a group of us went and grabbeda coffee. I enjoy the coffee. Hopefully right now they are just training new employees and the service will get better. Read more
This location is not clean! The donuts did not look good, all the tables and chairs were messy & dirty, the station to cut/toast... breads was dirty and messy. They had soooo many drinks made it was hard for them to know what was what. My husband ordered avanilla bean cappuccino, took one sip and he threw it in the trash. I ordered a cocoa mocha iced latte and it was less thandesired. It?s unfortunate, but we will probably not visit another Dunkin? for drinks. The positive for this post is the workersas they were friendly and courteous. Read more
If I could give this place, zero stars, I would. This place is a joke. They?re always rude. The management has no personality... and the young girl that works here is the rudest of the crew. She forgets that her mic is on and she?s talking rude aboutsomething that I ordered. I will never go to the store again, and I will let all my coworkers also know not to waste their timeat the store drive-through you wait 30 minutes for the for them to not even have what you want. Corporate needs to do somethingabout this store. The store is a joke. Read more