Reviews for Starbucks in Kailua, HI

Fast, friendly service. They sure do work hard here.

Good service here plus the drinks always taste good. Leslie always gives the best customer service too!!

I've only ordered through the drive through and the menu only shows a limited amount of drinks. Service is quick and alright,... sometimes you're greeted with a smile, sometimes you're not. I miss Muddy Waters, the OG coffee shop that was there before,times change.. Read more

This Starbucks is so disappointing. The staff is not friendly to people picking up mobile orders in the drive through. They... never greet me at the window, just open the window and hand me my order. I went there a few nights ago at 6:50 and wanted a cupof brewed coffee. I was told ?you need to order something else because we close in 10 minutes?. I asked why and they repeatedthe statement. I asked for a pour over then if the brewed coffee was out and they said I can?t get coffee and need to ordersomething else because they close in 10 minutes. I was shocked. So I left. It shouldn?t matter if you close in 10 minutes, youare a coffee place! So upsetting. Their customer service is horrible and unapologetic Read more

I like the drive thru concept, but here it is slow. Even with order ahead, it is faster to run in and pick it up than sit in the... line. One time I didn't announce at the speaker I had ordered ahead and when I got to the window I was met with an upsetbarista. I hadn't ever announced at the speaker before and the app says to just pull to the pick up window...so what is one todo? ???? Read more

Morning crew is almost always spot on everyday. Never mess my order up and most are friendly and helpful. Not the biggest fan of... coming here in the afternoon, not as friendly and more errors in my orders. Today I got a refresher and it had no fruit in it atall. Overall, pretty decent. Read more

I?m a costumer here when I come to get a quick bite of food before work. The employees that I had got serviced from are... friendly. But I had accidentally left/lost my Apple Watch there. I called them TWICE (they hung up on me the first time) and hadthe rudest service? I really didn?t expect that. I work at a fast food service and even I understand the troublesome of a personlosing their belongings at our place. Read more

Very spacious and clean place to enjoy a cup of coffee while reading or chatting with friends. There are some outlets on the... wall, good support if you bring your laptop. Sometimes the music seems a bit loud, but it won't be a big problem if you wearyour ear plugs. They also have the drive through. Very good spot to have a break! Read more