Reviews for KFC in Kailua, HI
This place is trash. They barely have enough food and the service is horrible. Every time I come here they?re always out and... they always mess up the order. Read more
The food was HORRIBLE.... the chicken was burnt and dry, the biscuit was dried to a crisp, the mash potato had a strange taste... to it and the soda was flat. Amd the service was rude!! Read more
Wont be returning to Kailua location again! Lady who took our order was RUDE! Took a good 7minutes for her to come to the... drive-thru window just to stand there and prep our order. No one but us in line, you could tell shes overworked, underpaid andhates her job! The smell coming out of the window was disgusting. We tried to cheer her up and make small talk. thanked hermultiple times and couldnt get a smile or a simple your welcome or have a nice day. Customer service Terrible! Read more
Let me start by saying we?ve had KFC all over the world and always love it. This location near our home in Kailua, Hawaii has... been the only KFC that has been consistently poor. (Not sure how they are able to stay open as a KFC). I would have given onestar but I gave two for fast (however not friendly) service. The chicken pot pies we ordered were not normal KFC pot pies. Theylooked like the standard pot pie from the outside but when we broke open the crust, it was full of dry chicken, mashed potatoes(huh?) and a few veggies (counted 5 pieces) thrown in. NO SAUCE at all; just just a dry mass of chicken mixed with mashedpotatoes. if we wanted mashed potatoes we would?ve ordered the famous bowl. The normal KFC pot pie has leftover chicken (makessense to use that!) and lots of veggies in a savory chicken sauce. These were nothing like that. We won?t be returning to thislocation due to too many problems in the past. Not sure what?s going on with the management there. Their fried chicken alwaystastes stale like it?s cooked in old oil. We?ve tried it several times hoping it will get better but it never does. That?s whywe opted for the pot pies this time. Can?t screw them up right? Wrong! The pot pies weren?t any better than the chicken. Such ashame. We have never experienced problems like these at other KFCs. Wish corporate would come out and retrain the team. Read more
The reviews here are harsh but correct. I wrote a glowing review of a KFC in Seattle. This place is the opposite. 12 piece... bucket consisting of 6 drumsticks 3 probable thighs and 3 strange unidentifiable pieces horribly cooked and battered. Doesn?teven taste or look like KFC. How can this place stay open? Turned off of this franchise and KFC for a long long long long time. Read more
First off the man at the drive thru had no customer service skills! We ordered a chicken sandwich combo and a three piece... chicken meal. The prices of chicken were super tiny plus half the meat was gone on the drumstick! We could see the one wholeside of the bone! The sodas were awful! I don't think they've cleaned their nozzles in atleast one year! Tasted like the smellof mildew! We hadta rip open the bag because they tied it in a tight knot! Then there were no utensils or napkins!!y chicken inmy sandwich was mushy and absolutely tasteless! They should be ashamed of themselves! I was born and raised in Kailua and it'ssad they don't take any pride in their restaurant! Read more
Absolutely 1 star service. Came in 1 car in front of me. He had to repeat his order 3 times. Then I get to speaker and have to... repeat 5 times in a row. Never told me total. Order was wrong. Bread was absolutely soggy. Worst KFC I have ever been 2 Read more
Just don?t go here. I?m the drive thru they told us the popcorn chicken was going to be a 15 minute wait so I decided to go for... the chicken sandwich instead. This resulted in a 30 minute wait. And the chicken sandwich was just downright weird and horrible.Chicken resembled more of a deep fried fish than a crispy chicken sandwich in texture. Almost immediately made me feel sick tomy stomach. Fries were burnt to a crisp. 0/10 will not ever be getting kfc from this location again ???? Read more