Reviews for Jack in the Box in Kailua-Kona, HI
Food was fresh and hot, fries were crispy, which is a nice change of pace compared to the wet cardboard sandwich and cold clump... of potatoes I got last time. I give 3 stars for atmosphere. It's a Jack in the Box Drive-Thru. Not much atmosphere to make noteof. Read more
Very disappointed when we went for food. The dining room is only open for on line order pick up and Door Dash pick up. You are... forced to use the drive through. We got in line for the drive through and in 15 minutes we only moved one car length. We got outof line and left. Would not recommend this restaurant until they can figure out their staffing to allow customers to be servedin a more timely manner. Read more
Ordered delivery, got confirmation and was charged for the delivery. With no reason given the order was cancelled from the... stores end and my money has not been refunded. The only contact information I was given is the stores phone number and aftercalling multiple times I have not been able to get a hold of anyone. Completely disappointed with this service and I honestlywish I could give it 0 stars because I?m now going to have to jump hoops to try and get my money back. Read more
Longest drive-thru line in town, always! Therefore, thought our food was going to be hot and fresh,... WRONG! We were VERY... DISAPPOINTED. Because, if they've got the business like that, no reason our food should be old & cold! ???? Read more
Forget to put 10$ worth of food in our bag, usually I don't care but I was eating in the parking lot so I went in to get it... fixed. I was accused of lying and was told they never make a mistake, as she was explaining this she messed up someone else'sorder in front of my eyes. After clearly being embarrassed she gave me our food and told me next time to bring proof? 4 hourslater I was bent over the toilet spewing out both ends. Chicken sandwich was worth the weird service but not the sicknesss. Read more
I am very disappointed in this location.. this is not the first time I've had problems.. Went today around 4:30pm and We ordered... a dozen tacos (no sauce).. which as you know are classic things to order on the menu.. Every single taco we opened had little toNO meat.. and just didn't taste right. I had asked for sauce on the side because I like to put my own, yet after leaving anddriving a few miles away I realized there was none in the bag.. so I had to go back an wait again in the drive thru line becausethe dining room is closed. By the time I ate my food it was cold and then to find out there is no meat was just the icing on thecake. I don't think I will be returning to this location.. because it seems like I always end up with a stomach ache after I eatanything from there. Read more
The only thing I'm not crazy about is the drive through entrance. If you go the way Google maps tells you to go then be prepared... to make a very sharp right turn. The staff were very friendly even though they were very busy! How can you beat a quadruplecheeseburger meal for $7??? Read more
Food was hot and fresh but it took over half an hour sitting in the drive thru and it was an app order. I'm sure they're... understaffed and working hard so I don't blame the hourly employees. Read more