Reviews for Bowlero Jupiter in Jupiter, FL
I am retired now but spent my entire young life in the hospitality business (30 yrs). We booked an event for my sons 15th... birthday for some good old fashioned fun. The bowling part was great, I mean you can?t really mess up on providing a lane, butthe rest of the experience was terrible. The first round of food came out and they did not bring enough for everyone in ourparty. We had a group of 10 teenage boys which they were privy to since we booked the ?teenage party package?. Did the waitressnotice there was not enough food? Nope. I had to track her down to ask for more. Little did I know this was the pattern thatwould dictate the rest of our evening. After 20 min or so I had to find a manager to get more food. Same with the beverages,never filled up and had to hunt for a server to get more. Servers should be on top of things and customers should not have totrack them down or find a manager to get what they need. This is service industry training 101, the basics. Not once did shecome to clean up our area. I used a kohls bag I had brought with me and just kept filling it with empty cups and dirty platesuntil finally at the end of our session I saw someone walking around with a rolling trash can (so gross) and I brought the bagover to him and dumped it in. So basically our server received a $60 tip( included in event cost) for her friendliness and hersmile because she definitely did not earn it by doing her job. I expected much more for the price we paid. Read more
This Bolero did not meet my expectations. I went there with my family (6) on Saturday 8/21 mid afternoon the place empty. I... asked for two lanes one for my children with bumpers and one without. A very nice young man was accommodating us when a female"manager" interjected and said we can only use one lane. Mind you the place was virtually empty. I then said I would payseparately she said no! So we left. The young lady needs some training with regards to treating customers with respect and beaccommodating especially when the place was at 20% capacity with many lanes empty. Read more
The bowling was good, the place was clean, and the employees were great. I have no complaints about that. However, the pricing... was inane. My party arrived around 4:40, finished and left our lane around 6:15 and headed straight to check-out. We were toldby the woman working the desk when we arrived that we would pay after we finished our game. Turns out, despite bowling the vastmajority of our game before 6:00, we were charged evening prices. We were not informed of this stipulation when we arrived, andI find it ridiculous that we payed for playing during prime time when we did not bowl during prime time. We also had troublewhen paying for the drinks ($5 for a soda!), and were charged twice after the device told us it failed to process our card thefirst time and asked us to swipe again. I?m also confused about the tipping for the desk staff? I understand that tipping isasked not demanded, but the atmosphere around tipping w/ restaurants has always been that it makes up an essential part of aworker?s wage and, thus, that stiffing is a serious faux pax. Here, however, it presents a conundrum - is the business countingon me tipping $16 for a 2 minute interaction with staff, (which I initially assumed would be only going to the cashier but Iguess could potentially be shared with all staff) or is it just a kindness? Not a fan either way. Also, the building was hot. Read more
Cool place to hang out. They don?t allow you to bring your own drinking water in and have a security system on Fridays and... Saturdays(if I recall correctly). But the ambience is still nice. They have a lot of options on their food menu from pizza toburgers to nachos. They have options for alcohol also. Read more
It was pretty over priced for a Saturday afternoon. The ball returns were acting up on our lane and we had to be moved just for... the ball return to act up on that lane as well. Overall it was a good time because of the people I was spending time with. Ibelieve there should definitely be deals on Saturdays, it seemed like every day had some sort of bowling deal whether it was buy2 games get 1 free or children bowl for free, except for Saturday. Which is usually the day that families can get out as a wholeso it would much better make sense to at least have an happy hour bowling or something of the sort. Read more
Alissa gives amazing service. Very attentive and shows lots of care. We went here last week and usually when we go the service... isn?t all that great. But she changed the whole experience. Will definitely be coming back and and asking for her from now on! Read more
the service was absolutely amazing, our bartender Kendra was quick with the drinks and food, and had a smile on her face the... whole time. Great service and great vibes. A fun place to bowl, play pool, play in the arcade, or even hang out at the bar.definitely would go back! Read more
Went here last night after driving a HOUR from my home mind you google states it closes at 11pm Sunday nights, get there at 9:45... and I?m told I have 30 mins to bowl. I inquired as to why and was told the manager informed him to let guest know they wereclosing at 10:30 instead of 11. I ask to speak with the manager and was told ?Due to hurricane Ian, they had to set up theshutters for the upcoming hurricane? mind you, it?s 11 o?clock at night? who on earth is placing shutters on a business thatlate? funny. I will not be returning to this bowling alley and to add insult to injury, it was just confirmed last week by theBUSINESS themselves that their closing time was 11 p.m. how do you just close a business dependent upon how you feel? Read more