Reviews for Dunkin' in Jersey City, NJ

I ordered 2 orders of hash brown, iced coffee and a wake up wrap. The hash browns were soggy and not cooked all the way, it was... awful. The wake up wrap had an odd smell and it appeared to be smashed. The coffee was bitter and not sweet. This was an awfulexperience. Read more

8/31/2022 update. Speedy service but someone please clean this place up. Front glass doors look greasy EVERYWHERE.

Possibly the worst Dunkin around. They always forget something in your order or it?s not done correctly. There always the same... lady doing the drive through order and forgets a portion of the order. You have one job and you mess that up. Read more

Worst experience ever. The cashier took the order wrong twice. I told hummus toast and got avacado toast. All other order I had... to order twice. My coffee order was wrong. Please change your order ringer. Read more

as many years, dunkin been near me. there will be times they really have their downs. I am thankful reopening, same managers but... staff is kinda new. they know when I mobile order my drinks has to be made right! Cons- ordering indoor 1 star , could get yourfood/ drinks wrong (heads up) Pros- don?t rush as much like usually mobile orders always done right! Read more

We ordered a box of munchkins, a latte, and a hot matcha. Everything was good but my matcha was very weak and flavorless. After... getting home and finishing the drink I figured out what happened...They must have just dumped the matcha powder in, poured themilk over, and stuck a lid on it. Matcha powder needs to be whisked with a bit of liquid before the rest of the liquid is addedotherwise you get a matcha 'paste' like in the bottom of my cup. Read more

Bad experience and trying to get resolution, not a chance. To make it short order a drink with add on. When cashing out I had a... free drink on my app to pay. After payment cashier requested additional small amount. When ask why reply was add on are notdeducted from free drinks. I been to numerous location and have use free drinks with add on with no payment needed. After fewminutes back and forth deny the drink and and requested that they give me back my free offer and the said they can't. Justwanted to leave so decide to pay on card. After leaving my payment app show that the double charge me the small amount that wasdue. Sure and behold call the company directly and the say the they would have the store contact me and it been a week and noword yet. Worst part was when I ask for the name they reply it is on the receipt and requested again and reply was can't youread. Cause I can read but if you can't pronounce your own name you shouldn't be doing this type of work. Read more

Ordered 2 coffees thru the mobile app and the iced coffee had a large piece of plastic floating it. I just happened to look over... at when I got to work before I had actually started drinking it. Thus isn't the 1st time that I've found something in my drinkfrom this location. It's safe to say I will not be visiting this location ever again. Read more