Reviews for Jimmy John's in Jacksonville, IL
If I could give this place zero stars I would. I placed an online order for a sandwich that was supposed to be just meat and... cheese.. I got the sandwich delivered, and it had everything on it. I called the store to tell them, and I got "it was madeaccording to the ticket". I know for sure I clicked customize and removed all the unwanted items. All I got in response wasthere's nothing we can do. Then after hearing my frustration they offered a credit. I don't want A credit I wanted the sandwichI ordered. I told the "manager" that I will never order from here again, and hung up. I guess I should've read the reviews onhere, because if I did I probably wouldn't have ordered from here. Please if you're reading the reviews, steer clear of thislocation. Customer service is horrible..... Read more
Super quick service in a clean environment. Jilly would be proud. I live about 10 blocks from here in Champaign.
Worst service ever order food took 45 minutes to get. Order was wrong told them got told I take what they made or nothing. Then... proceeded to get yelled st by the people working worst case of being harassed and belittled by a food place when they were theones who messed the order up Read more
VERY DISAPPOINTED! Normally very good. But the last 2 times are just out right awful. Stale bread, sandwiches made incorrectly.... Missing items from order. Super long wait for delivery. My unwhich lettuce was brown. Paid for items I never received. Will NOTbe back. Read more
Some of the worst customer service I have ever experienced. Placed an online order for delivery at 10:40. It did not get... delivered until 1:00. After waiting 2 hours to get my food, I decided to go in the store and see if I could get it to goinstead. The manager on duty was extremely rude, and the cashier told me ?your delivery just left 3 minutes ago, better catchit?. I do not recommend this Jimmy Johns location. Read more
I freaking love this place. In so many years of ordering I've literally never had a problem aside from the occasional forgotten... drink. Walked in to get my food for the first time in forever two days ago and was greeted as normal. Left within minutes withmy food. ***** As always. Read more
I ordered online for pickup to be quicker and so I would not have to wait inside the restaurant. I came in 15 minutes after... ordering and had to wait an additional 30 minutes for our 2 sandwiches. There where several people that walked in and got therefood and left while I patiently waited. The girl behind the counter stated that we just had to wait until they got to ours. I amnot sure how they decide who?s sandwiches get made in what order. Great food but terrible service. Definitely my last visit tothis location. Read more
People were really friendly and place was nice and clean, in fact they were doing a good job while we were there battling the... leaves from outside. Good food and wonderful service! Read more