Reviews for Subway in Jacksonville, FL
I went to you establish Ment tonight at 9:52. Not 9:58 or 9:59 I was given the throat cut motion and turned around... unprofessional Read more
Ordered my usual spicy italian everything looked great, sub was delicious. Thank you Kelsey and Kelly great service.
Nothing wrong with the food or service. Food was hot and fresh, friendly staff, and the restaurant was clean. The one star is... for Kelly the manager. She was very friendly to customers, but I didn?t like the way she was speaking to her employees. We cameduring the lunch rush so there was a decent-sized line to order. Kelly seemed extremely stressed and was snapping at theemployees in a voice loud enough the entire restaurant could hear. She made a comment to the young lady working the registerabout how she wasn?t pushing the correct button, and while I understand wanting your employees to do their jobs correctly andefficiently, she said it in a condensing and demeaning tone. It was unprofessional and inappropriate. She was so worried aboutwhat the girl on the register was doing that she could hardly keep her eyes on what she was doing herself. The girl behind theregister did a fine job, she just seemed to be new. Apparently, nobody was moving fast enough for Kelly. You could feel thetension in the room because of her. I?ve worked in customer service many years. A well-run establishment does not let you seethe stress of the rush. They just push through as quickly and efficiently as they can. Customers understand that there arerushes, but there is no need to be yelling at the top of your lungs and barking orders at employees. This seems like ahigh-stress and hostile work environment. Read more
Ordered online. Website offered curbside pickup so we chose that. Even made us put in make and color of our car. My wife went to... pick it up and when she pulled up called to let them know she?s here for her order. One of the employees decided to beincredibly rude and told her to come inside saying ?there is no curbside pickup and you should know that?. The going insidewasn?t a problem but the rudeness was. Sandwiches were slapped together and messy and she was all around a really rude person.Wife could hear her cussing and talking to her coworkers in a nasty tone as she was walking out. Don?t know what her damage wasbut it was really just uncalled for. Read more
(Re: Subway Chaffee Road) I have always enjoyed Subway and it is convenient to me, however today ( 9/4/21 3 pm) I witnessed the... girl behind the counter counting money, not wash her hands and put on her gloves after touching the outside of her glovesrepeatedly with unwashed hands. She then went back to the register with her gloves on to ring out, then back to makingsandwiches with the same gloves. Money is dirty... People are watching how you are handling their food, especially in thesedays and times. . Get educated on proper food handling please, before people get sick. Read more
This subway is right by my house and I have enjoyed going their many many times but my experience today was the last I have had... flies land on my sandwich multiple times as it?s on the make line or why their changing the gloves and it?s just in uncalled forthe manager and workers have been amazing every time I?ve went but but this is just ridiculous to have the same experiencemultiple times. A fly trap literally cost 20$ Like the first two times I brushed off but a third just makes me think this placeis nasty. Read more
Went to this location tonight at 9:30. Go to walk in and am met at the door by a young man that was sweeping. There was a young... lady behind the counter helping two other customers. The young man said ?we are out of food?. I understand it was only 30minutes until close and they want to get out but there is no way they are out of food. Absolutely poor service to say this andturn a customer away. I would completely u set stand if bread selection was low or even out and get a salad instead but was toldthey were just out of food while currently making subs for the two other customers already in there. I will absolutely not everreturn to this location. Now I?m driving out of my way to go to another location where hopefully service will be much better. Read more
My family eats here at least once per week. Often we use Uber Eats. Tonight Uber and their driver completed messed up my... order. Uber Eats customer support sucks! They wouldn't give me a refund! I went to Subway to reorder our food... told themwhat happened and they hooked me up! Thank you to the team working tonight for the assist! Read more