Reviews for Starbucks in Jacksonville, FL
I usually overlook the terrible parking lot situation that they seem to completely ignore. But today they decided that they were... going to close their lobby and not update the app for mobile orders. When I got there a lady was walking away with her drinks, Iknocked on the door because I didn't have time to go through the driveway and the app won't let you cancel your orders. Theycompletely ignored me knocking and turned their phone off so no one could call in. So that I wasn't out money I went through thedrive through line and they couldn't give a reason the lobby was closed and as for the app "only their manager can do that." Iguess it was too much to call their manager to do it. Absolutely terrible customer support. ***Edit*** This has happened twomore times since I wrote this. Read more
This is my all time favorite Starbucks! I have been coming here for many years and it's one of the very few that has maintained... the way Starbucks used to do things in the past. Unfortunately they recently removed the comfortable chairs which is a shame ,but the service and baristas are still the best. Read more
LUVS this place the crew is so friendly it makes me want to join.. the food is always awesome and the drinks are fabulous keep... up the BEAUTIFUL MASTERPIECE? Read more
Just got a caramel macchiato with 6 extra sugars. Place looked like it need a cleaning, must have been recently hit with a bunch... of customers and I'm not happy that they no longer have the station of condiments for customers use. Read more
Love this place, great study spot and all the workers are super nice. On the other hand tho, can there be some sort of rule for... starbucks like if you're going to sit inside, no super young kids? It's obvious most of the people here usually have a laptop orsomething to get work done, and it isn't exactly easy with 6 screaming kids running around. Read more
I order a Caramel Frappuccino it was the worst Coffee it was only ice a caramel and the cup was sticky. I don?t recommend this... store. My 7$ end up in the trash, what a waste of money.It was just today Friday 9/2 at 3:15 pm. Read more
I typically come to this location about twice a week and have great service; however I will no longer come here due to this... experience. I ordered off the mobile app; like i typically do, but once I got to the store the inside was closed. I called tosee if someone could kindly bring my order out as i did not have time to wait in the drive thru (which is why I did mobile) andshe said she could not at this time. This was AFTER I saw her bring a man his order and AFTER I saw her ask the other man hisname to bring him his order. By time she returned with the other man?s order there was 3 of us waiting outside to see if wecould be helped. When I asked again if she could assist; she told us no she could not, closed and locked the door in our faces.If stores are not open inside for mobile orders, the app should show they are not available if there is no one willing toassist. And to the young lady that wanted to be selective to who she wanted to help today, this was the RUDEST experience I?veever had in any place of service. Read more
I think her name is Alona she was so sweet and kind and my Beverage was made perfectly. You do know they have no control over... the parking Lot right? And I truly command her in being respectful and not going off on that crazy WOMAN I wanted to ask herwhat her Fn problem was! U got an issue ask for Manager but don't berate the Barista!!! Read more