Menu for Pollo Tropical - Jacksonville, FL | Sirved
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Closed:10:30 AM - 8:00 PM
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Cuisines:
Caribbean Latin American
Caribbean Latin American
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Features:
Takeout , Delivery , Non-Contact Delivery
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Dietary:
Vegetarian
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Known for:
Healthy options, Small plates, Great tea selection, Vegetarian options, Casual, Good for kids, Kids menu, Wi-Fi, Drive-through, Quick bite, Comfort food, Popular Dinner, Lunch, Popular Lunch, Staff required to disinfect surfaces between visits, Mask required, Good for groups, Staff wear masks, Solo dining, Catering, Family-friendly, Curbside pickup, Fast service, High chairs, Restroom, Seating, Wheelchair accessible entrance, Wheelchair accessible parking lot, Wheelchair accessible restroom, Wheelchair accessible seating, Credit Card Payments, Debit cards, NFC mobile payments, College students, Popular with Tourists, Dessert, Dine-in, Dinner,Read more
Pollo Tropical in Jacksonville, FL, is a Caribbean restaurant with an overall average rating of 3.5 stars. Check out what other diners have said about Pollo Tropical. Don’t miss out! Today, Pollo Tropical will open from 10:30 AM to 8:00 PM. Want to call ahead to check how busy the restaurant is or to reserve a table? Call: (904) 720-2287.
Ordering from home? You can order from Pollo Tropical through Uber Eats or DoorDash.
Looking for something specific? Pollo Tropical includes vegetarian dietary options.
Looking for different restaurants with a similar menu? You should check out Chili's Grill & Bar and Chick-fil-A.
Have you eaten here before and want to share with others? Leave a review!
Additional Information
Website
Payment Options
Credit, Debit, Apple Pay, Google Pay
I just literally left this horrible establishment with my family meal. I ordered the family meal that comes a whole chicken and... 2 sides like I have many times before and asked for dark meat only. The young lady took my order and I guess a lady who may havebeen a manager yelled at the young lady and said that my order could not be dark meat only and that she had told her thatbefore. This lady takes my receipt to start the refund that I requested. She hands the receipt back to me because apparently shecan't administer the refund for some reason and proceeds to fix my order the way I ordererd. The young man that handed me mysides wasn't too bad he actually spoke to me and handed me the food. The lady that I assume is the manager placed the order ofthe dark meat on the counter and walked off. Some of the staff act like they didn't want to be there and were veryunprofessional. The only apology given was from the young lady that took my order. Oh and I added an order of plantains that Idid not get. That was my last time going to that Atlantic location. Read more
First time at this location. Service was good and my tropichop bowl was delicious. Was out of mango habanero sauce so I tried... the cilantro sauce instead and it was good. Read more
I placed two orders through drive through and the lady was super polite and patient with me. The food was delicious. They weee... out of a sauce I like but they had others. The employee was wonderful she was a young Hispanic girl and I went in on Saturdayearly afternoon. Read more
If I could give zero stars I would! I always have a problem with this store for some reason but this was the worst experience.... And because I placed an order through Uber, they can?t address the POOR customer service provided! This is just wrong! Iordered an avocado grilled chicken salad and I got a bowl of LETTUCE only with Caesar dressing! I didn?t get my side either! Read more
Q & A
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FAQs
When is Pollo Tropical open?
Pollo Tropical is open on the following days:
Monday: 10:30 AM - 09:00 PM
Tuesday: 10:30 AM - 09:00 PM
Wednesday: 10:30 AM - 09:00 PM
Thursday: 10:30 AM - 09:00 PM
Friday: 10:30 AM - 09:00 PM
Saturday: 10:30 AM - 08:00 PM
Sunday: 10:30 AM - 08:00 PM
What forms of payment are accepted at Pollo Tropical?
They accept Credit, Debit, Apple Pay and Google Pay at Pollo Tropical.
Does Pollo Tropical offer delivery?
Yes, Pollo Tropical offers delivery.
Does Pollo Tropical offer desserts?
Yes, Pollo Tropical has dessert, view their dessert menu on Sirved.
Does Pollo Tropical have a kids menu?
Yes, Pollo Tropical has a kids menu, view their kids menu on Sirved.
Food is good but half the time they don't have enough or any food cooked. The other half they mess the order up. They forget... some of the food often but this time, the pork I ordered came in a small individual container not the large one that comes withthe family meal. I lost about $12 Worth of food on a $35 order. I can't imagine coming back here again. Read more