Menu for Pollo Tropical - Jacksonville, FL | Sirved
-
Closed:10:30 AM - 10:00 PM
- Contact:
-
Cuisines:
Caribbean Latin American
Caribbean Latin American
-
Features:
Takeout , Delivery , Non-Contact Delivery
-
Dietary:
Vegetarian
-
Known for:
Quick bite, Comfort food, Healthy options, Late-night food, Small plates, Vegetarian options, Casual, Good for kids, Kids menu, Wi-Fi, Drive-through, Wheelchair accessible entrance, Wheelchair accessible parking lot, Wheelchair accessible restroom, Wheelchair accessible seating, Credit Card Payments, Debit cards, NFC mobile payments, College students, Popular with Tourists, Dessert, Dine-in, Dinner, Popular Dinner, Lunch, Popular Lunch, Mask required, Staff wear masks, Good for groups, Solo dining, Catering, Family-friendly, Curbside pickup, Fast service, High chairs, Restroom, Seating, Outdoor seating,Read more
Pollo Tropical in Jacksonville, FL, is a Caribbean restaurant with an overall average rating of 3.3 stars. Check out what other diners have said about Pollo Tropical. Today, Pollo Tropical will be open from 10:30 AM to 10:00 PM. Don’t wait until it’s too late or too busy. Call ahead and book your table on (904) 646-9707.
Get that dish you’ve been craving from Pollo Tropical through Uber Eats or DoorDash.
There’s something for everyone at Pollo Tropical, including vegetarian dietary options.
Like the look of the menu, but want to see more options from similar menus? Check out Panda Express and Zaxby's Chicken Fingers & Buffalo Wings.
Have you eaten here before and want to share with others? Leave a review!
Additional Information
Website
Payment Options
Credit, Debit, Apple Pay, Google Pay
I am so done with this place, which is unfortunate because I like their menu a lot. However, they are constantly out of... everything. Sides, sauce, meat, drinks, everything. It's absurd. If you are constantly incapable of selling what you areadvertising then you are doing something very, very wrong. Every time I have visited, the staff is extremely rude, incompetent,snarky, and lazy. They certainly hate their jobs and it shows. How are they always out of everything? Probably laziness, theycan't be bothered to make anything. They also just leave items out of meals all the time, even when an item is supposed to comewith it. They are never consistent, except for being consistent failures. To the owner: Fix your store. There is no excuse toallow things to get this bad. You clearly aren't doing a good job. Get solid staff and make sure you aren't constantly out ofeverything on the menu. Remember what business you are in- food and customer service. Or did you forget? Seems like it. Read more
This location used to be awesome; but it seems that after it reopened after a shutdown for renovations, it lost all of its good... qualities. The lobby did not have the sauce/salsa bar for which Pollo Tropical is known, the staff was not trained on therestaurant's menu or offerings, and we received an incredibly scant amount of toppings on our Tropichop bowls. The lobby had nomusic, and we only heard the kitchen staff arguing. Finally, what must be due to staffing issues, we witnessed a customer havethe inside register closed in front of her and be told that she needed to order through the drive through or via mobile. I guesswe'll stick to the River City location. Read more
I don't give a one star review from a single experience. I always give the benefit of the doubt. When someone practically tossed... my drink at me, I didn't complaining. When I said have a good day to someone and they didn't respond because they were talkingabout someone else to a coworker, I didn't complain. When the inside was shut down because they were understaffed and doingdrive thru only, I didn't complain. But today when I stand there for 20 minutes on a very slow day, watching 7 people in theback stand around, text, eat from the food that they're making, etc., I've gotta complain. It isn't carelessness as much as anactive "F- you". I worked in fast food and I'm always kind to food workers. 20 minutes without being acknowledged, my meal comeswith beans and rice but I didn't get it, my wife got hers because those are her sides. I ordered two different sauces and gotneither. Did anyone say they were out of anything? No. Not a word. I won't be back or recommend this place to anyone until theyhave an entirely new crew that is even halfway committed to doing their jobs. Read more
I guess we can say goodbye to another Pollo Tropical location. Inside menu board was not functioning so customers had to order... from memory. Ordered half chicken with 2 sides and a drink. Was told there is no ice for the drinks. Ice machine has not workedfor a month. Really? The chicken was subpar. It was overcooked, extremely dry, and lacking any flavor. I feel bad for thoseworking there as their days seem numbered. Pollo Tropical used to be a great place to get some Latin inspired food. Now it isjust a lonely place among so many fast food options. Read more
Q & A
Activity Feed
FAQs
When is Pollo Tropical open?
Pollo Tropical is open on the following days:
Monday: 10:30 AM - 10:00 PM
Tuesday: 10:30 AM - 10:00 PM
Wednesday: 10:30 AM - 10:00 PM
Thursday: 10:30 AM - 10:00 PM
Friday: 10:30 AM - 10:00 PM
Saturday: 10:30 AM - 10:00 PM
Sunday: 10:30 AM - 10:00 PM
What forms of payment are accepted at Pollo Tropical?
They accept Credit, Debit, Apple Pay and Google Pay at Pollo Tropical.
Does Pollo Tropical offer delivery?
Yes, Pollo Tropical offers delivery.
Does Pollo Tropical offer desserts?
Yes, Pollo Tropical has dessert, view their dessert menu on Sirved.
Does Pollo Tropical have a kids menu?
Yes, Pollo Tropical has a kids menu, view their kids menu on Sirved.
I was kind of shocked when I went in and they were out of most things on the menu or some of their items were just nonexistent... despite being on the menu, they didn't have bone in chicken or ribs (which is like half of their entire menu) and some of thesides listed, they just didn't serve at all. (which I understand, the workers aren't in charge of what gets put on the menu orwhat the restaurant has in stock, but it I think that comes down to management and ownership.) The restaurant it's self wasclean and tidy, good sanitation, but the interior was nothing remarkable. when I got home with my takeaway they put the heavyback on top of a styrofoam box so it was completely crushed. The chicken sandwich was incredibly dry, like chewing into drywall.and the chicken breast just tasted like a regular Walmart chicken. In conclusion, there is much left to be done at this PolloTropical location. Read more