Reviews for Panera Bread in Jacksonville, FL
Went for soufflé, but out at 10am. So ordered bagel cream cheese & fat free milk. She said they only have what is in case right... there. Tried to explain they have to pour it out of carton or carafe. Duh! So told her I?d have a coke. Ask did they have CocaCola? She said yes. Then told her I would just get it to go. Ordered a pecan braid and cranberry muffin. She leaves and comesback & totaling order & she has a Diet Pepsi in her hand. I said I ordered a Coke, not a Pepsi, and not diet. Did not have. Sotold refund the drink. Manager came up to help. What a mess. Incorrect order, sloppy service, rude. I have gone to that Panerafor 6 years. Something is bad wrong there. Won?t go back. I waiting on order & ask where it is. She you have to go to side. Allthey had to do was toast muffin. It still wasn?t toast. Told them to just give it to me so I coul go. Told them won?t be comingback. I?m walking away & manager tells other employees he refunded my money. So what that doesn?t mean I?m a guest & treat merude and don?t apologize. What a mess. Checking my bag & had 2 muffins, 1 was pumpkin. Said I did not order pumpkin muffin, Idon?t like pumpkin. She said I thought you said pumpkin. Read more
When did panera get so costly? We had soup and sandwich... and it was $16 a person. Over all, service was okay. Not many gluten... free options... if any. Guess it's just not for me. Read more
I go to this Panera in my neighborhood in San Marco. I love this Panera. I travel with my husband to other locations in the city... and other cities and states. Im always happy to return to my Panera. Shannon is a manager/supervisor at the one in San Marco.She runs the staff as a tight ship but so pleasant to the workers. She makes time for customers and listens. I can tell when sheis there cause it is so orderly. She is AWESOME! She really really cares about this Panera and wants it to be the BEST it canbe! The people she has hired are also great in customer service! That is another goal of hers "customer service" And it shows.She just has that natural way to run this store and it is by far my favorite Panera! I just need to acknowledge Shannon causeshe is such a hard worker making a difference in a company that probably has no idea what she does to make their restaurant sogreat! A shout out to some of the awesome workers: Ramon, Vern, Mimi, Jerrod, Cameron, Union and last but not least Trevor!These guys are outstanding! And those not mentioned, I just dont know their names! Read more
I order lunch from Panera quite often. During my most recent order, I received the wrong sandwich. I called the store and they... rushed the correct sandwich right over. I highly recommend this location. The food is always good and the service isoutstanding! Read more
I ordered (#771113696) via the app, with this store servicing the order. I was due a 20% discount, not applied, and ordered a... drink (Sip Club), not delivered. I have tried to call the store 5 times (not during their lunch or dinner times) with no answer.A frustrating customer experience. I thought Panera was better than this! Read more
I put in the order last night to get delivered by 8:15am today and unfortunately, door dash gave me a completely different... order. I called Panera bread and the employees were very fast to resolve the issue. They remade the order and had an employeedeliver it to us. I greatly appreciate the prompt and professional reply. Read more
I don?t know why it?s so hard to LISTEN. First off, I asked if they had turkey sausage. The lady said no, then said ?we?ll idk... it could be. I don?t eat sausage? ???? I wanted a SAUSAGE egg and cheese on ciabatta bread. I got a BACON egg and cheese on the?long bread? as the lady called it. I asked the guy with the pride shirt on if the bag on the counter was mine, he asked whatdid I order, and I told him. He was looking at the receipt. What the receipt said, idk. So maybe the lady who was bagging thingsjust didn?t pay attention, and bagged the wrong thing. Pay. Attention. It?s not rocket since to listen to people, and read. Iobviously ate it, because I had to get to work. Read more
Ordered a salad with extra dressing. They drop a plastic cup of dressing ON the salad that already has dressing on it instead... of on the side. Blaring music that was told can't be turned down or off because "the app is broken". Over cooled interior. Another instance of a good restaurant which used to be a favorite that's poorly managed at the corporate level. Won't bothergoing again. Read more