Reviews for Okinawa Japanese Grillhouse & Sushi Bar in Jacksonville, FL

Just moved here, Okiwana was highly recommended. We finally get around to checking it out 12/3/22. We was there long enough to... place our order, get our drinks, salad, and soup. A roach comes crawling across the table. We immediately got up and left. Thewaitress also seen the roach and quickly went to the front to tell another staff member but it was all too late. As walking passall I could tell her was ?y?all have a nasty problem to address? . Very disgusting and could only imagine what the food prep andstorage area is like. I?m thankful that it happened when it did, I would?ve lost it if I ate from here. I hate to write a badreview but I felt it was necessary to do so only because it was highly recommended by several people and the place had such alarge crowd. Also, will be reporting this the health department first thing in the morning. No one deserves to consume food ina unhealthy environment. Read more

My family went today, 11/13/22, to celebrate a great report card for one of our daughters. Each gets to choose a meal of their... choice, wherever they want as long as they get all As. We came after church. The host was one of the best, explaining why wewere second in line, but not seated with the first and third party, due to their party numbers to make a full hibachi table.That immediately set the mood for positive. Our cook, the black gentleman, made the absolute best flavored food we have evereaten there today. He also was very cautious to prevent a shrimp allergic reaction for my mom. He wasn?t one to put on a big?show?, but he was extremely professional, and made an amazing tasting meal. We?ve been patrons for over 15 years, and today wasby far the best we?ve had. I sure hope to see him in our future dinings here, because he is the best asset on their cook staffto date. Read more

We love this place! Just underwent some small renovations and cleanup. The food is always really good, the chefs are always fun... and friendly. You get a TON of food! We always have lunch for the next day. My kids love the beautiful koi fish pond andwaterfall when you walk in and get up from the table several times to go back over and look at them. Overall, a great place forthe whole family. Read more

I took the kids here for dinner last night, and they had the best time! Not only was our server kind and the food great, but our... chef, Kevin, was incredible! He really helped my little boy feel special on his birthday. Kevin: you are so sweet and talented!Keep it up! Read more

Staff were friendly and professional. Our Chef was so fun! Food was absolutely delicious!! I've been to other Hibachi... restaurants by Orange park area and Gate Parkway. I truly enjoyed my experience here. Usually, I have more people in my party.This was the first time my party (3) was grouped with strangers (2 sets of couples). They were friendly as well. I'll go backagain. Read more

Experience is typical honestly, you've been to 1 you've basically seen them all. The food was good and the service was... excellent. The rating is because they don't have normal hood systems over the grill, creating a smoking top layer to theatmosphere that sits on your clothes. The other is they only serve rice. I know I'm complaining but I don't like fried rice so Itypically order noodles and since they don't serve then I'm forced to get double veggies. I would like to think a betterresturaunt would offer options. Overall good to great experience, I'm just particular with what I like. Read more

We've been to this restaurant plenty of times and our experience was always great but tonight was the best! We had a new Chef,... Kevin who not only was very friendly but he gave us the best customer experience. Not only was customer service great but heseasoned the food JUST RIGHT! Usually we put a lot of yum yum sauce on our food to enhance the taste. The food was season sowell, we didn't need it. Best experience ever at this place! Read more

Didn't realize they were under new management until I read the reviews. Now I know why our experience was the way it was. We... arrived at 5pm as soon as they opened. There were 4 of us, 3 of which traveled over an hour as we were meeting for girls night.I have been here numerous times which is why I was so confused at how rude the staff was. We were the 1st table to be seated. Chef arrived quickly around 5:10. The food was great. The problem was the moment the chef was done the server brought us ourbill and asked if we needed boxes. Ummmm...maybe in a few minutes, as we still have over half a plate of food and we are stilleating. She proceeds to bring boxes and leave them at the table. The couple across from us at our table were also still eatingso it's not like we were being slow. It's probably around 5:40 at this point. We move the boxes to the side and continue toeat. She then comes over to our table and aggressively drops the new plates and silverware on the table and stands there staringat us. What in the actual heck? How rude!! It wasn't like we were just talking and not eating. There was no need to rush usthrough our dinner. We paid a lot of money for a meal that we had to scarf down simply because they couldn't wait to seat thenext table. Rude and distasteful. Read more