Reviews for Dunkin' in Jacksonville, FL
I used the application and pre-ordered the night before. Last minute I was told that my command had a top tier see and be seen... ?potluck?- DD was my saviour- being that I did not leave Camp Blanding until after 2100 and was due to return 0745. The orderwas placed, credit card charged and I arrived at 0645. The application notified me that the order was ready- it was NOT. I,politely, waited for it to be gathered. A large sealed bag and 2 small bags were given to me. I inquired about the holidaytoasted white chocolate hot coffee with an extra shot of espresso that was included with the order- the worker was obviouslyoverwhelmed and a bit disgruntled. I went out of my way to thank her and even apologize in effort to diffuse her negativity. Imoved my bagged items to a side table and began to match the contents to the receipt the same worker was angered at the site ofthis action- telling me that my order was correct. I continued. I noted that 2 items had been substituted without any mentionand that there was guacamole (*A LOT) on one of the cinnamon raisin bagels. She wanted to take the entire order back. By thistime- the establishment was standing room only- I , again, apologised to staff and thanked them as well as apologised to thosewaiting. I replied to the worker that remaking the order would not be necessary- we needed to trade plain bagel for aneverything and the cinnamon bagel / guacamole for one without? and I would still like the coffee, please. She was angry to thepoint of eyes bulging! A young lady from the drive through (*wearing the headset) quickly walked from the side to the counterand asked how she could fix my order. She quickly and proficiently amended the issues, made an OUTSTANDING cup of coffee, smiledand wished me a good morning! Well played, young woman! Your older co-workers need to take notice and learn from your example:proper leadership, professionalism and customer service!!! Read more
I've been to a lot of dunkins up and down the east coast and this has to be the worst. If you mobile order you'll be waiting a... while for your order even if it's just a coffee. Read more
They're really nice but lately my orders have been getting messed up more. I usually order a latte with caramel, vanilla shot,... liquid cane sugar and cold foam and last time it was only coffee and milk ??????????? I'm very much a more sweet coffee kindaperson so it was wasted when I got to work and tasted it Read more
The service is slow but the coffee is great amd on point most days. Except for yesterday no one took my order I pulled up to... window no one had on a head set and they were not really intrested or cared that I had been sitting there. Read more
I love the brand for their coffee. I now just buy their whole beans. The orders are never right, always different prices, rude... associates, managers that don't care and a corporate office that seems to share the same view. The app has gotten ridiculouswith the prepaid balance in $10 allotments and now the rewards changed too. If they're not Careful...Soon we will boycottaltogether. Running on WaWa2022 Read more
Asked the drive thru person named Tyler if i could use cash to get my points and he said no and i said can i speak to a manager... to help me please and he got a attitude attitude so i said don't worry just give me my receipt and change please! I called tospeak to a manager and some girl named Marissa said they could've done it and scanned my code. Marisa said that all the managerswere in a meeting to call back. I did 2 hours ago and asked for the manager and told my name due to it was taken down along withmy cellphone number. Tyler said I'm a manager and there is nothing they or he or any management can do. Told me to do thewebsite and tell them about it . Read more
I had a awesome experience this morning the woman manager I think her name was Kate,I witness the staff get the orders cleared... at a fast past.My food was fresh and hot and I enjoyed my drink. Read more
Dunkin used to have so many different kinds of donuts, don't know why but there were 1/2 dozen to select from and that was it .... It's a shame because Dunkin is my favorite donut Read more