Reviews for Chick-fil-A in Jacksonville, FL

Rudest employees of all Chick-fil-A?s in the city. I never thought I?d be making a negative review of a Chick-fil-A because I... feel like everyone but this one has excellent customer service. The employees act like you?re an inconvenience to them insteadof an asset. I can?t say I won?t ever go to Chick-fil-A again because I love the product but I can definitely say I will notcome back to this location ever Read more

My kids love to eat her evey weekend on Sunday and Saturday but some time i do let them but to night is the night god bless... you???? Read more

They?ve been really slow in the morning!!! Like whyyyyy!! I?ve been late to work 2 just waiting 10 minutes in line-especially... after they?ve already taken my order. And they love messing my order and forgetting my sauces Read more

Always get breakfast there on the way to work. Friendly staff. Always treated fairly.

Excellent, friendly, fast service. The summer salad is absolutely delicious. Fresh strawberries, blueberries...EXCELLENT

Chick-fil-A is a family favorite and they are run pretty consistently no matter where you are. Good fast food

This is the worst chick Fil a I?ve ever visited. There?s been at least 4-5 instances where they?ve had horrible customer service... to me alone. I order almost all the time by doing a mobile order. I have placed an order before and had to wait 30 minutes forit and I?m not even exaggerating. I showed the manager the time I placed the mobile order and the time I got my food and themanagers excuse was ?we don?t see the mobile orders until the order is submitted on the iPad?? so what?s the point of doing amobile order then?? He didn?t offer anything for this inconvenience. I just left this chick Fil a 15 min ago and was told thathash browns were out at 9:53 am which isn?t the worst part. I?m fine if something is out of stock but don?t charge me for thesubstitute (fries) because you?re missing something I ordered. I asked to speak to a manager and she explained that the hashbrowns were out again. I told her that I did not think i should be charged for fries as I ordered hashbrowns and it isn?t myfault they were out. She replied and said ?it isn?t our fault either? and handed me a free item card to use next time and walkedoff while I was still trying to talk to her I threw the card out the window and drove off. If I wanted a free item it would bethe fries that I originally never asked for. And you would think they would have the decency to tell me I?m being charged for asubstitute but they didn?t. It will be my last visit to this restaurant. The managers are terrible and provide the worstcustomer service ever at a chick Fil a. I bought from Phillips one day and waited for 20 min and they refunded my money and gaveme the food. That?s what you call excellent customer service. The chick Fil a on university needs some highly trainedprofessionals in there because what they have now is pathetic. Read more

My husband and I love Chic Fil A. Eat here all the time, however, last night we both had a regular chicken deluxe combo it has... made us so sick I cant go to work and my husband is at work suffering. I dont know if it was the lettuce, tomatoes, chicken orpotatoes, coulda been bad sauce or contaminated tea not sure but I cant find the phone number to call and tell them something weate from there made us sick! They contacted us and apologized. Took our claim seriously and is trying to make it right. Weappreciate being acknowledged. Chic Fil A has the best customer service...hands down!!! Our favorite restaurant still!!! Read more