Reviews for Cousins Subs in Jackson, WI
Now that the Company has changed their bread, you have lost a customer. The new bread is terrible. The reason I loved your subs... was the bread. Very poor management decision Read more
I placed a online order at 5 30pm for pickup at 6 30pm. I arrived at 6 35pm and my order wasn't even started so I waited 15min... for them to make my order. I was given my bags and got to my car only to find out I was missing my 2 lg fries. So my 5min stopturned into a half hr. ???????? Read more
Never had a bad experience at this place - sometimes inconsistent sandwich making, but employees are helpful and kind and i know... they put up with a lot. thank you guys for being so willing and able. Read more
Update: it has been 2 weeks since our visit and my review. I contacted corporate as suggested in the owner?s response to my... review. I waited 1 week with no response? Okay, this time I will contact corporate using my computer instead of thru my phone.Still no response after 1 more week! Very disappointed in a locally owned business that has been in business for so long (I havebeen a loyal customer since the beginning) that they don?t take the time respond to customer complaints. I guess it just mightbe time I take my loyalties elsewhere. Stopped going here about 8 months ago and go to a different one for better service andsubs. Had to stop here because the other was out of Italian bread and I was craving a meatball sub. Sad to say, they got theorder wrong. Asked for no cheese and got cheese! I called and the gal who answered the phone said ? we are really busy andprobably got other orders wrong too?. Talked to the MOD and she said I could come back for a new sandwich? sorry, not driving 10minutes and hope you get it right. And the marinara sauce was like soup and she tells me that it is made to company standards.Yeah, don?t think so. I have been to many different Cousins and have never had ?marinara soup?. Next time I will wait for thebread to get a sub made the way it is supposed to be made. Read more
Recently ate at this location with a friend and we both got food poisoning from different items. This leads me to believe the... cleaning standards were not being met on the day we dined at this location. Hopefully this can be addressed. Read more
The manager here is doing a great job. Very welcoming and appreciative of customers and they are making great food. Good local... place to spend your money. Read more
I ordered 2 subs and one fry. Took 2 bites out of my sandwich and 3 fries and took ALL of my food back! I don't know what's been... going on with this location but I was willing to drive an additional 5 miles just to go to a Cousin's I knew that makes goodfood. I asked for double meat it didn't appear to be. Not to mention the chicken was overcooked dry and unseasoned... everythingwas unseasoned. The onions had a visible slime on it, as did the lettuce so I know they were super old. Oyvey Read more
Sandwich was sloppily made and not how I wanted it cut. Poor customer service as I listened to the 3 workers lash out at one... another. Read more