Reviews for McAlister's Deli in Irving, TX
First off, staff is great, attentive and cheerful. They bring the meal to your seat. Tortilla soup was tasty. I wish they had... chicken noodle. I had the New Yorker, pastrami, and corned beef sandwich. A few tweaks need to be made to be a true New Yorker.Toast needs to be a little crunchier, not soft, the meat needs to be a little more well done and more mustard, spicier mustard.Could have used a pickle to seal the deal. Sour or semi sour, either way, if you are making a New York sandwich, you need thepickle. To be clear, this hit the spot, I highly recommend. My few suggestions would have made it 5 stars. Read more
Emily and Dixie provided the best service I've ever experienced at a McAlister or anywhere; actually. They were very attentive... and eager to help. They checked on my partner and I to make sure we had everything we needed once we received our food. Theyalso were personable and shared their memories of toys r us with us; which really made us feel welcomed and not just anothercustomer dining. I really enjoyed the food and conversation!!! Great job ladies!!! Read more
I really wish the website would tell you the orders are being delivered by Doordash. I ordered lunch for my staff and I alway... tip based off service of catering, but since it went through DD I didn?t tip as I normally do because I thought the receiptwould be given when the food was delivered.. the guy was so nice and I feel bad. On top of that we spent $260 to get one flavorof chips. I requested a few of each, I wasn?t too happy abt that. Maybe we should try a different company next time. Read more
The customer service at this location is decent. However, the restaurant is filthy! I wish I had taken photos. As I looked to... find a booth to eat my meal today, I noticed that every booth has food in the cracks. So disgusting! It?s not new dirt/build up;this is the case during my last few visits. I?m new to this area, but not to McAlister?s. This is the first time I?ve ever beento a location that was this dirty. Underneath the parchment paper on my salad tray, there was a few pieces of Spring Mix/purplelettuce, while I had a Caesar salad (romaine lettuce). This leads me to believe I was given a dirty tray or food is not beingappropriately handled in back. Cleanliness and appropriate food handling, especially in today?s environment is extremelyimportant to me and it guides me in my decision as it relates to selecting a place to eat. If counter tops, ledges of booths,window ledges, tables, floors, truly basic details are being missed, I believe this speaks to the food safety and handlingmishaps that are occurring in back and also speaks to the validity of many of the other recent reviews I am reading. It?lldefinitely be a minute before I visit this location again, if ever. Read more
Eating half my sandwich it was very tasty. As I began to eat the other half I took a big bite and quickly felt something tough.... I realized there was a piece of parchment paper in my sandwich. Obviously a choking hazard. However, I was able to pull it outand continue eating my sandwich. Read more
Very disappointing. I received food poisoning lettuce, a dry old sandwich, and instead of the extra honey mustard I ordered I... recived no sauce at all on the sandwich. And then the employees tried to charge $1 per extra sauce on the side. I regret that Itipped a couple bucks before asking. FYI this was an app order and extra side sauce was asked for in person since extra sandwichsauce is never provided when its ordered through the app. Read more
This was my first visit to this location, hopefully I?ll be able to give it 5 stars in the future. Almost everything from this... location was perfect! I pulled up after placing my order online, I didn?t even have to call and they brought my order out, sothat was perfect! Everything in the order was correct! We weren?t missing any items and everything was made correctly. That?seven better! I ordered a couple of new lemonades. And they were really good! My 2 issues come from the bread on both of mysandwiches. It was really stale and I?ve never had this issue before. Overall, it was fine, but stale bread is never good. Thesecond issue was with my apple sauce. Online the portion was bigger, but this is just apple sauce you can buy at the store.Kinda disappointing. Overall, the experience was a good one. Service was on point, food was correct, just a couple of things Iwish were better. I?ll give them another chance! Read more
Great food and people here. My orders have always been correct and the food is great. This is one of our favorite restaurants... and we often drive 15+ min out of the way to go here. Great selection for kids and adults Also, for takeout, the order isalways packed well, no spilling/leaking containers! Read more