Reviews for Auntie Anne's in Irving, TX
Horrible customer services, not coming back to this store AA-TX-139-1-IL server Martha A. Date 5/9/22 Order# 267641721
The pretzels are really good, but unfortunately that is the only good thing about this location. The customer service is not... great, most of the workers don't really speak English. Asking questions is out of the question. If you want to order a bucket ofpretzels I have been told no and have even gotten eye rolls because they didn't want to make it. Also if you like using the appand ordering before you get there, don't bother they never look at it. When you get there to pick up the order they know nothingabout it, so your going to end up waiting either way. They also don't like to scan your code so you can get points on the app,and then when I try to scan my receipt in later it hardly ever works. Even though this location isn't great, if you have nevertried the almond pretzel you definitely should they are delicious. Read more
Ordered from this location on the website Due to me not feeling well the past week I wanted to stay inside this week However... order Was not delivered fresh n hot ! And Lemonade completely watered down Don?t even think about contacting customer service onthe site about delivery ..(there are no options )!!!!! Calling the specific location was no help as they spoke minimumEnglish After reading reviews I should?ve steered away 20$ wasted Read more
I asked for a small cup of pretzel bites. The person at the counter kept insisting that she didn't have the small size and all... she had was the large cup. I told her it's on the menu and she should still sell the small cup. Finally after couple of minutesshe agreed and handed me a small cup. After we left the mall, we realized that almost the last one fourth of the cup was filledwith burnt and bitter bites. Read more
The corn dogs aka mini dogs taste great.The food here taste good all the pretzels all the things that come in cups,they taste... remarkable.The only complaint I have is that the lemonade doesn?t taste as good as you think it would.I really like that theyhave a soda dispenser for people who don?t like the lemonade they have.Overall this place is great and the lady who attended usthe other day was very friendly she even started a conversation with my mom.In my experience of going there I haven?texperienced a rude cashier,in fact they have all been quite friendly.Good Job Auntie Anne?s.???? Read more
I went to the upstairs location and was shocked to see that the food was being served and prepped without gloves. I watched the... server/cashier make a customer's cinnamon pretzel bites (2 orders), place them into a serving cup, then take her gloveless handsand place them on top of the pretel bites to compress them inside of the serving cups. On top of that there were no hair netsworn. I decided to get a cup of water instead only to be charged .75 for faucet water. This has left a negative image for meabout this company. Read more
Downstairs in the food court is less crowded & friendly service! Fresh & well stocked! ^_^
This is not acceptable! My granddaughter had to eat only the part that wasn't burnt. Shame on you for selling them burnt ...... Your mistake, your loss and not the customers. Read more