Reviews for Arby's in Irving, TX
There were only two people working and they did a great job. The Reuben I had was good and the fries were fresh. Will be going... back. Read more
I ordered 2 Larger Curly fries and 1 Large regular fry. 1 of the large curly fries was fresh. Unfortunately the two other fries... were old and chewy. I tried to call the number listed, to organize a replacement but it?s a bad number. I work until after theyclose so I won?t be able to take my order up tonight. I am disappointed because I was looking forward to eating the curly friesand giving my coworker the regular. Kinda bummed me out. I hope they update that number soon. Read more
If it were not for the Beef and Cheddar sandwich there would not be a lot of need to ever go back to Arby's again. I just get a... craving for that sandwich that I need to fulfil every once in a while. This is the closest Arby's to my office so I tend tovisit here every so often and I will share that it is just OK. I do not know what they are doing right now but this Arby's justfeels bad when you walk in right now because their menu boards and front lobby are not in order. It has been this way for awhile now. It just feels like an owner or manger is not caring enough to get the project completed. The staff I haveencountered at the front counter have actually been pretty good, and I have always got what I ordered. They verify your orderand are pretty on the ball for getting you through the line. The sandwiches have been good and meet my expectations. I amstill sad that potato cakes are gone, and I just do not like either the curly or crinkle fries. I have tried both and I justwant the sandwich and the drink now. Recently there was a poster for fish and chips and I decided to break out and try itinstead of my old standby. Do not let the picture fool you. It does not look like the picture at all when it comes out. Thefish comes in a fry box, so you tray has two fry boxes on it when you get it, pretty gloomy. In addition they do not havetartar sauce to serve with the fish. How do you have fish and chips without tartar, and it is even pictured on the poster. Ifyou have a craving for one of their sandwiches you will get good food. There are some things this Arby's could do to up itsgame and become a better dining experience. Read more
Bad customer service from the drive tru, mozzarella sticks where old and the roast beef on the sandwiches where old as well. We... asked for little ice and the filled it up with ice and we didn?t even get straws Read more
It's a damn fine burger. I'm not much for exclaiming on fast food as I am on customer service or speed of service and... cleanliness. This Arby's deluxe burger is definitely worth the trip. It's juicy, more than a handful, flavorful, topped with allthe fixings, and with a slightly sweet bun. Amazing this isn't a steakhouse ???? burger. They're still having trouble withfries here, based on reviews. I wanted regular fries, I got curly. They weren't even good... I'm still giving five stars due tothe burger. Read more
They gave me the wrong fries once again!! I asked for fresh fries with no salt! Fries were cold. Roast beef and cheddar barely... had any cheese on it!! People don?t care about the money you spend and u want your food correct!! Tried calling 30 time noanswer! Read more
Customer service was great, food was hot, but I didn't get what I paid for! Called the store several times to let them know, you... can't reach anyone. I paid for a bacon ranch combo and clearly got a mayo chicken sandwich ???? Update: Came back next day, themanager was very understanding and apologetic and corrected my order ? I still bought more food! ???? Thanks Arby's forcorrecting minor error, now fix your phone so we can call you. Thanks Jose. It's always good customer service, hot fresh foodand clean environment ? Read more
Got the wagyu steakhouse burger and it was delicious! Glad I came here. The staff was awesome as well.