Reviews for Nekter Juice Bar in Irvine, CA
4 years ago I rated this place 4 stars and since then it has deteriorated immensely. Recently, I had to cancel my in store order... after waiting 30min & they never started it - with 4 people working. I now drive out of my way to the other locations to get myNekter order promptly and smoothly. Read more
Being a local, I have gone here many times despite each visit being sub-par. The customer service is slow and the... juices/smoothies come out bland and watered down. As an example, today when I arrived to pick up my online order, I was askedfor my name, then left standing for the next 25 minutes unsure if they had even received my order or were working to completeit. The only reason I am giving this place a two-star review instead of a one, is for some of the very few good experiencesthat I've had here. Needless to say, this will be my last visit. Read more
Delicious juice! I ordered the greenie and it tastes so good and I like that It?s the perfect amount of sweetness.
I hate to do this because I have been coming to various locations in Irvine for years and things used to be good but today I... came just after opening on a Sat morning and it?s clear nothing had been cleaned the night before. Straw wrappers on tables andnapkins littered all round the floor. While I waited for my juice to be made and I observed for the enth time that the employeesare children, that there is no management at most locations ever to keep them in line, the Woodbury location witnessing rudenesson multiple occasions, not notifying customer when you are out of an ingredient, taking more than 30min to make a juice whiletwo employees are standing around, and on this particular day as I looked at the dirty table tops and dirty floor I wondered?ifthe front of the house is as dirty as the back,?what do the juicers look like, are they being cleaned regularly, what does theback kitchen look like? I also wondered will I eventually get sick given their poor hygiene standard. But I got my juice andmoved on to going home. It wasn?t an hour or two later that my stomach started to hurt and to growl and sure as can be, thejuice went right through me. Never happened before but given this cherry on the icing I can?t keep quiet any longer so thus myreview. This was the Orchard Hills location, the Woodbury location as I mentioned is no better but has different issues. Theonly location I have never had an issue is the Quail Hill location and that is because a caring employee/manager named Monicamakes sure that location runs as it should. Nektar Management, please get your house in order before someone gets serious Ill. Read more
I went to this location this morning and just stood there for 5 minutes at the register without anyone acknowledging me... whatsoever. There were three young guys preparing other orders, so I patiently waited. 3 customers came in to pick up theirorders and one employee stopped to help them. However, I was still standing there and they just ignored me... no, "please wait"or "hello, we'll be right with you". Nothing! I got frustrated and left. Called in to speak to the manager, yet no one pickedup the phone. Tried a couple of times and still no answer. So, now i'm here writing a review. To the manager, train youremployees better or continue to lose customers. UPDATE: (January 19, 2022) I emailed the Nekter customer service as theyrequested in the reply and have yet to hear anything back. It seems whomever is monitoring these reviews don't care either. Theyjust post cookie cutter replies like, "We care about what you have to say, please email us" and then continue to ignoreyou. UPDATE: (January 21, 2022) Customer service replied and seemed sincere in addressing a customers concern. I went into thelocation today and the both the employees there immediately said "hello". Great job! :) Read more
Really good berry smoothie. I tried the turmeric sunrise smoothie at first but really couldn't do the strong taste of that one.... Alex was very helpful and switched it for me. Will be back for more! Read more
The worst experience I have had in any retail/service store. Me and a friend were arriving pretty close to closing. Called... ahead letting her know we would like to place an order. She wouldn?t let me order on the phone. No problem, store policy, I getit. I arrive right at 7:59. Walk in, wait for a minute or two, she?s in the back. She comes out, says ?we?re closed.? I thoughtshe was kidding. I had to ask her several times, ?are you seriously not going to make us drinks?? She then proceeded to usherout two very nice people sitting there. It was clear, she wanted to go home, and wasn?t going to make the company an extradollar if it meant more work for her. Her name was Ariana. The franchisee would be very smart to find someone else to operatethis store - someone with an ounce more customer service on mind. Our order would have been $20+. Instead, we got smoothies atTrader Joe?s. Very sad experience. Read more
This place is great!!! Everything is fresh and tasty! The workers are really sweet and always I can use the bathroom without... any problems!! ???????? Read more