Reviews for Baja Fresh in Irvine, CA
We placed a delivery order for 1 steak burrito and 1 order of chicken taquitos. Unfortunately, they do not pay attention to... what is actually ordered. We received 1 pork burrito and 1 order of chicken tacos. If you place a delivery order, be preparedto possibly receive something other than what you had expected. Read more
The standards have gone way down. This restaurant used to be a welcoming place with quality food. Now we were just kicked out... within a minute of the closing time while still eating. Lights were turned off. Not sure what happened to Baja fresh but wouldhighly suggest to anyone reading this to eat elsewhere. Read more
Tasty food but my burrito had the ingredients I requested not to be in the burrito. They are short staffed so the order taker... was trying his best to do everything front of the house. I.e. cleaning taking orders serving. Read more
came here last night for a quick bite to eat and the service was great !! got my food quick as well. i ordered a shrimp bowl... with veggies and rice and for the first time ever i received probably around 15 shrimps???? when i go to different places thatserve shrimp bowls as well, they will only serve you about 6 so i?m very satisfied with that purchase thank you Read more
I was a fan of this place for the longest time, they offered decent food, for a decent price, and friendly service. My last... experience at the Tustin marketplace was bad. I ordered the food and prepaid online, then went 30 minutes later to pick it up.When I arrived, I could clearly see my order bagged and ready for pickup on the table next to the cashier, however the guy incharge this day (an old Hispanic man), refused to acknowledge my presence, and insisted on taking phone orders, and fulfillingother walk in customers orders while my food which I paid for was sitting there and getting cold. 15 minutes later, after Icalled him out on his behavior, he replied rudely and got all defensive, without a single apology. I understand that restaurantsare understaffed these days, but all that dude had to do was to hand me my order which just sitting next to the register. Read more
On Tuesday, March 23m I placed an order for $43.06 at 6:29pm. It was to be delivered at 7:30pm. It never arrived. I contacted... the store at 7:45pm to inform them. They acted like I was lying. They said they weren't responsible for it even though I orderedthrough their website, got an email from them saying my food arrived, and my order status on their site stated my food arrived.It never did. I was told to call back the next day at 11am to speak with Caludia. When I called, I was told that Claudia was outuntil Friday. Again, I was told they weren't responsible. I never received notification from a driver or a delivery service. Idon't know what service was supposed to deliver. The two people I have spoken to have no clue WHO picked up my food to deliverit. They have no contact information for me. I tried calling today (Friday) to speak to Claudia. I was told she wouldn't be inuntil 4pm. I have been cheated out of $43.06 and been forced to waste my time calling this store 3 different times only be told"not our fault." I'm wondering if I need to seek legal help to get my money back. I anxiously await hearing from Claudia. I willnot be eating at Baja Fresh ever again. In the last year, I swear, nearly 50% of take-out/delivery orders I've made have beenincorrect. Maybe the food industry has a hard time keeping thorough workers employed. But this is the first time that more thanhaving an incorrect order, I paid for nothing more than the trouble of having to try to get my money back and not getting anorder. I even filled out the Baja Fresh survey that said it would contact me in 24 hours. That was 36 hours ago. Extremelydisappointed in this situation. Maybe Baja Fresh doesn't know where my order went, but I know where my money went--to BajaFresh. Fix this situation, and I will remove this review. Thank you for your time. Read more
Very good despite the pungent smell of curry and cumin coming from nirajs Indian food next door. What passed me off was we say... for here but was served to go and was given an attitude for getting chips. Hello I didn't get a plate because you tossed ourstuff in a bag to go. Make sure to use coupons Read more
Great customer service. Always respectful. No problem with food.