Reviews for Wingstop in Indianapolis, IN
My first order was completely wrong: wrong wing type, wrong flavors, missing wings, no seasoning on fries. When told this, the... cooks took our correct order and went back to cook it. However, when I received the reorder it was also completely wrong: stillwrong wing type, one correct flavor and three incorrect flavors. It had been an hour at this point and the fries were cold andsoggy. When asked for a supervisor one could not be found and no attempt was given to reach them. There was no compensation forthe incorrect orders and I was not the only one there with a wrong order. At that point the only thing I could do was take theincorrect order since I couldn?t receive a refund because no there knew how to do that. I understand mistakes happen, but thelack of communication between the staff themselves and between the staff and customers was appalling. The order itself was notcomplicated either: 20 boneless wings with two different seasonings. I?m very disappointed by this entire experience. Read more
I finally tried this chicken sandwich everyone is losing their mind about. Ok. I got the lemon pepper, if you get this sandwich... without any dipping sauce, you will need sauce to dip this sandwich in, you really shouldn't need it but you do. I was waitingfor the food, the lady said we were waiting on fries, how we waiting on fries and the fries are not even hot? You dropped somefresh fries and a couple minutes later when you hand the bag over to me, the fries are cold? Things that make you say hmmmm. Read more
I was the only customer in the restaurant. There were 3 staff members in there. I ordered my combo, sat and waited. The staff... that took my order also handed me my order. I figured everything was good and went to my car. The bag felt a little light for a10 piece and fries. Yeah, opened the bag and no fries. I had sat in there for 15 minutes and my full order wasn't bagged. Icalled them, because 2 customers came in after me and there was not enough tables for another customer. I let them know aboutthe missing item and the same staff that took my order, delivered my fries to me (after having to wait another 10 minutes). Read more
The following are observations made while on the ground. Sorry for the random format. TD;DR? Avoid like the plague. They need... to get their act together. Getting food is a miracle though all of the nonsense. Slow service of the people in front of me.What was served was generously described as burnt and FUBAR. One people who ordered online waited a hour and ten minutes for asingle 10 piece order. Staff not attentive at fryer stations. Order system blends all online orders together with no queuesystem clear for staff to use. Waited easily 40 minutes for a 8 piece bone-in order. Rolls were mostly air. Fries were limp andinedible. Wings were overcooked and could hardly be eaten. I would done better with generic grocery wings and a air fryer. Donot trust this place for anything. EDIT: I thought to give this joint a second chance a few months later and beyond allexpectations, they actually got worse. The staffing issue is now worse than before with the cashier having no knowledge of theproducts at all. I am at a hour solid for waiting on 20 bone in wings. With no sign of the job being done at all. Read more
Came in on the first day this wingstop opened,The staff were very nice. The wings were so juicy cooked to perfection and sauced... right. Now when you go it?s totally different staff are rude, they forget food items, food is warm and not hot. I waited 2 hoursfor my food yesterday. This is a first for me waiting so long for some chicken. Only two people working and taking online ordersonly. This is the reason people stop coming to these places. Please do better your running a business. Read more
I have to say I just experienced some of the most amazing service and food from Adrian at wing stop!! He has some of the best... customer service skills I have ever witnessed. The wings were hot and fresh. Because of the excellent service and amazing food Ireceived I will never go anywhere else. Wing stop is blessed to have such an amazing employee and I hope they take good care ofhim. Read more
My wings were extra saucy and made to perfection. I like my wings well done and they were served with a lot of flavor! The staff... greeted me as soon as I walked in and was very friendly! Hats off to the managers they were very professional and made me feel very welcomed! I will definitely be back! I?m glad they in the hood! ???????? Read more
I love Wingstop, but this tore and the store in Georgetown are trash. I ordered dinner online last night. My food was supposed... to be ready around 8:15 pm, I finally just left the store without my food after 9:15 pm. The guy in front of me had been waitingfor 2 hours. The store was staffed but the employees were eating, talking on their phones and COMBING THEIR HAIR in the kitchen.Nobody wore gloves or washed their hands. One employee kept running her hands thru her super long hair and then touched rawchicken with her bare hands. The lobby had about 20 customers just watching in shock. It was gross. I think people took theirfood because they didn?t have a choice. None of the employees would talk to anyone long enough to refund their money. I justlost $50. Read more