Reviews for Steak 'n Shake in Indianapolis, IN
Good food I wish they would bring back the waitresses instead of the casual dining they have it's taken away from the experience... of the dining out Read more
I come to this location several times a week and Donna Moses is a complete Jewel she always has a smile on her face and she's... very professional so friendly and courteous and it means a lot to me I live 40 it's from this location but we don't have a steakand shake in my little town so I'm on the west side of Indianapolis a lot so I frequent this one and it's because of her alwayssmiling and always being friendly that keeps bringing me back to this location. There should be more people like Donna in thefast food business with her personality and attitude they work hard and she should be recognized for this! Thanks Donna foralways having a smile on your face and always being just as friendly as you are you're great! Read more
Steak and shake on West Washington and High School Road. ABSOLUTE WORST fast food experience of my life! The workers stood... around forever chatting behind the counter and in front of the grill before even starting to prepare orders, I got charged $5.90for a shake that said $2.50 in the kiosk. When I pointed it out and asked about it, they told me the price had been raised andthe kiosk just hadn't been updated. Not only does that not make sense, because the kiosk couldn't charge you that if someone hadnot updated it, but it's a lie because I've called two other steak and shakes to check prices. When the name was called, theyhad mixed up my order with someone else's, so we were given the wrong orders. I had to return to the counter to ask for ketchupbecause there was none in the dining room, nor had they provided any with the fries. I ordered cheese fries with my doublebutter burger, and what cheese fries constituted was an order of regular fries and a tiny little plastic cup of cheese sauce ata much higher price than the regular fries. And to cap it all off, I couldn't wash my hands before or after the meal becauseboth of their bathrooms were out of order. However, I will admit that the lady at the counter spoke very sweetly... When she wasasking if I'd like to leave a tip... One star rating, simply because you can't give a zero star... Could have eaten better atCulver's for a third of the price, or at Hardee's or Arby's for half the price. Read more
I have visited this location twice and got no service both times! I was told they were closed but there was a car in front of me... in the drive thru who did get served and I got stuck in the drive thru line behind this customer for 20 minutes but I did notget to order myself! The second time I checked online to be sure they were open, drove there only to turn around and go backhome because the drive thru was blocked with an orange cone! Gas is too high for wasted trips to restaurants with poor service! Read more
I ordered the double steak cheeseburger with fries and an Oreo shake online. The burger was tasteless and the bread was a little... sour. The fries were overcooked and dry. They were not fresh and it tasted like it was made the previous day. The shake was okaybut it was not worth the money. I'm not coming back ever again. Read more
My best friend ordered us dinner and it took a very long time to get the food to her through drive through. They only had 2... people working, the food was cold as ice and on top of that they served us bad meat! It is disgusting! Read more
I lived in the Midwest for a few years during my childhood and Steak 'n Shake was a staple of our time there. I recently visited... Indiana for the first time in 20 years and had to stop by here. The food was exactly as I remembered it as a kid. Sirloincheeseburger and mint cookies and cream shake. Best part of my trip. Customer service was great and speedy. Read more
Steak n Shake with a broken shake machine. Sandwich was poorly made and this is what they gave us for onion rings. See why they... are all closing down. Read more