Reviews for Starbucks in Indianapolis, IN
I am a current Starbucks partner at another location. I visited this store at a non-peak time ) (7:00PM) with only one person in... line ahead of me. I ordered my coffee & asked for a trenta water, to which I was told ?just tell them when they give you yourdrink.? Ok, no big deal! My drink is handed off and I ask for a trenta water again. The partner on bar very rudely states ?wedon?t give out trenta waters.? And turns around. I ask if I need to get back and line and pay for one, she says no, they do notgive out trenta waters because their water spicket is too slow and the largest size they can offer me is a tall. She makes thetall and I see that it?s the same water speed as my store, aka *normal*. I say, actually I really need a trenta and she rebutsthat the REAL reason they can?t give out trenta waters is because they can?t restock that cup size, because their stock is in aninconvenient location and to give it out would mess up inventory. Which ok, I understand. But I tried to order one and offeredto get back in line (the line with only two people currently in it) to reorder the free water. She says this, by the way, infront of a fully stocked cup caddy. Very disappointed in this Starbucks partner?s attitude. Not representative at all of thecompany?s values or the third place model. Read more
I wanted to get coffee before my next flight. It was 7:48pm and I know they close at 8pm. I'm about 10 feet away from the... location when two Starbucks employees walk past me. I ask them if they closed early, and they said no we close at 8. I said it's7:48 and they just started giggling and kept walking. Read more
Would not make any Frappuccinos They said they did not want to be backed up. I was the only one there with 3 workers. Poor... customer service. Never had this happen before at Starbucks. Make the drinks as we were willing to wait. Read more
Ordered a Frappuccino just now they are open but the clerk said they are not making them at this time......suggested the bottled... one from the little store 2 doors down at airport gate B ..........2nd time I have been told they are not making them at thislocation.......just take it off the menu if it isn't available at times Read more
This location worked incredibly hard to get this star. If you thought taking a pre made sandwich and putting it in a glorified... microwave was hard, you are right. These guys really try hard to make it look it as complicated as flying a space shuttle. Imean I could of made the bread, cooked the eggs, slaughter the pig, and cooked the bacon faster then the seven people behind thecounter could microwave a sandwich. I mean everyone needs 6 people to cheer them on while they move slower then molasses in -20degrees. Now if they were busy with 15 people placing orders I could understand. But to try and serve 4 people a sandwich eachis not that hard. If you have a long lay over here or are early for your flight don?t hesitate and come watch the catastropheunfold in real life. Don?t believe me look at the other 600 1 star reviews. Glad I?m not a frequent flyer through theIndianapolis air port. Read more
This was the worst Starbucks experience ever!!! We got in line in plenty of time before our flight took off. We almost missed... it, because the workers decided they were going to take their own sweet time and inconvenience everybody in line. I never sawStarbucks workers move so slow!! You could tell that they could not care less and had zero customer service!! As a formerStarbucks employee, I was appalled!! No excuses for this bad behavior. Read more
Flying back home after being cancelled by United without notification, I got on the first flight out. Understandably busy for... morning time, there were only 2 people working. THEY WERE SUPER SWEET AND ROCKSTARS! I, along with a few people, actually toldan excessively rude customer to chill out because they were obviously being worked to the bone. I reduced a star to simply saythat Starbucks/the owner should try a bit harder to staff a knowingly busy location. I get that staffing is hard all around?however when it?s a Monday morning, you know you will be busy. Make sure it?s staffed. Read more
I just want to say all 3 of these employees had great attitudes while having crabby and entitled grown adults gawk and complain... about how long it was taking (even though it wasn't). The lady who opened the store warned everyone that if they had a flighttaking off soon that it would not be wise to be in line because there was only 3 of them. They were also serving online orders.I'm not sure why people don't understand that these people are only human and can only do the best to their ability. I thinkthat were all great, had great attitudes, and were quick! Thank you so much for all your hard work and get us in and out! I'llbe stopping here again. Read more