Reviews for O'Charley's Restaurant & Bar in Indianapolis, IN

So incredibly and painfully slow. More than enough time to write this review. 45 minutes in my soup never showed up so just... going to give up on that, I'd hate to complicate things and extend the time plus server was absent that entire time. After anhour had to ask what's going on and was told my food is coming they just checked. 5 minutes later still no food. Restaurant hasbarely anybody in it so that isn't it either. Read more

Food was good. Server was awesome. Only complaint was that it took a little to long to receive our food, and when we did, some... of our food was a little over cooked. All in all, it was a great experience! Read more

My son and I ate lunch today and it was by far our worst experience at O'Charleys we've ever had since we've been dining at... O'Charleys. Katie was our server and she's usually great, I think today she must've been overwhelmed, for most of the time, wethought she was the only server on the floor, we had to get up and get our own side plates and silverware, my salad was lessthan adequate in size to what it normally is, the lettuce was brown and wilted, the cheese wedges were under cooked. The side ofrice for one of entrées was slimy and tasted horrible, they did replace that side, I never got a refill. The Manager Jay,super nice and always friendly stopped by, we were constantly dodging gnats, so gross. I never saw a Bartender. Although theyadjusted our bill by taking my salad off, it was an unacceptable experience, money wasted and we definitely won't be back. Read more

This restaurant is struggling. The good: We were seated pretty quickly, our server was very friendly and did a decent job, the... prices were reasonable and portion sizes sufficient. The bad: they are understaffed. When we left there was a long line ofpeople waiting to be seated. Getting our food and refills took a while. The decor is out-dated, the menu options are uninspiring(My fried chicken salad was pretty boring). The ugly: the place is filthy, supplies (silverware & napkins, cleaning supplies)are sitting out in the open. The glass partitions are covered in fingerprints. I am doubtful they could keep this place lookingdecent with the small staff (who looked very busy, so I don't blame them). I think they need to shut down and figure out abetter way to operate. I hate to give such a lousy review because the servers are doing their best, but we will not return tothis restaurant. I do not recommend dining here. Read more

Do NOT take your in-laws here. This restaurant looks like it is about to close. There were messy tables, and many people were... waiting to be seated without a hostess showing up to seat them for a long time. Fingerprints were everywhere. The hostessstation was beat up and messy. I know because I was seated and had to look at it and the long line of customers that no one wasseating. We showed up before the lunch rush, so we were seated right away, but the service was slow. It is pretty obvious theyare understaffed. Our waitress was actually pretty awesome, but she was terribly overworked. i cannot fault her for being slowwith my drink, ketchup, etc... because I can see she was constantly busy. The food was OK. If i just picked up the food or hadit delivered, I would have rated it higher. But the overall experience was disappointing. Read more

Update: the manager reached out to me and invited us back. We went for lunch over the weekend and the food was so much better.... Great servers and good management at this location! Although the server was wonderful, the food was terrible. All of our sideswere cold (fries, smashed potatoes), and my smashed potatoes were stiff and crusty, as if they had been plated up for 20minutes. My grilled BBQ pork chops were pale and has sauce slopped on top. When we turned the chop over there was breading onthe other side, making it clear that someone had scraped the coating off a breaded chop and tried to pass it off as grilled. Myson's seafood combo platter was cold and rubbery. My husband's steak was well done (he ordered medium rare). The only thingthat tasted and looked as it should was the appetizer (spinach and artichoke dip). Our server did a good job, considering shehad to cover the bar and a large section, but she was not the one that brought out our food, so did not know how foul it was. Read more

Mom and I love Lorie!! She's so sweet and always on top of things :) Food is amazing per usual, never takes long to come out.... Great experience every time! Read more

Had ribs and chicken, chicken had hard gristle from time to time. The ribs had an amazing taste, just super hard in the ends... which I only could eat the middle. The beer is ice cold Read more