Reviews for Long John Silver's in Independence, MO
This location is one of a few that is left in the Metro. I have been to this one few times over the years. Service has gone down... hill and they will mess up your order. The food is okay, but quality has gone down. I cannot speak for other locations, but thisone is old, worn, and needs a complete remodel/refresh. Long John's Silvers itself is fading away and allowing locations likethis one coast along. Captain Ds is a bit better and has better service. Read more
I have tried on multiple occasions to go to this place and the drive through is the only thing that is open. The sign on the... door states they can?t open because of short staff well of the staff is enough to open the drive through it takes the sameamount of people to run drive through as it does to open the doors. Now I have eaten here pre Covid and they always only hadthree people working well I looked inside and they have three people working seems to me that they don?t want to clean the lobbyso that has to be the reason for not opening the doors. I will no longer try to eat at this place I eat out often just to try tohelp keep the businesses open during these economic hard times but unfortunately I will bypass this one and go to captain d?s inKansas on state avenue instead they are open and so is the dining room. Safest part is they allow there friends inside to eat aswe witnessed this evening. We went to a different place down the street and enjoyed our dinner can?t stay open this way. Read more
The owner go's above and beyond to keep his place spotless. A fantastic experience compared to similar eating establishments.... Seasoned workers are wonderful new employees not so much but should come around with the positive influence from the others. Love to stop by and grab a piece of fish on the way home. Perfect snack before dinner. Read more
As always, this location is very busy and a little understaffed. However, Autumn, taking the orders to the drive-thru, never... lost patience and was very kind and courteous to all of her customers. Including those asking asinine questions... regardingother Long John Silver locations across the country, all you can eat meals, side dish options, etc. I waited a good 5 to 7minutes behind the lady asking questions, and Autumn was always very courteous and respectful. Much more than I ever could havebeen! Great job in hiring Autumn, Long John Silver's! Read more
So.. recently we arrived probablym. 10/15 minutes before close, there were already two or three customers waiting in drive-thru.... Shortly after getting in line several other cars pulled behind us. Despite it being so late, and although I'm sure they werebeyond ready to close; They were patient and explained that some offerings were no longer available as they had begun closingdown the kitchen (Grilled items), and that there would probably be a short wait. We were asked to pull around, at which point wesaw 4 or 5 more customers pull onto the lot. For reference the time is now 5 minutes before scheduled close. The employee takingorders continued in the same patient, collected, and expedited pace explaining to customers about the wait and offerings,through till the last customer in line. At the scheduled close time, another car attempted to queue in line, at which point ourorder was being delivered. The employee was kind, seemed happy and probably relieved to finally be closed, delivered our orderaccurately, and on the return trip explained to the late-comer that unfortunately they had just taken their final order for thenight. Arrived home, and the food was packed securely, stayed hot and fresh, was clearly prepared fresh, and appeared to be onthe generous side of portion size. On previous my previous visit to this location, probably a year or more ago, I absolutelydid not have the same experience, and would have recommended avoiding the location. Luckily, this has obviouslychanged. Employee performance, attitude, and food quality far exceeded my expectations. Though the biggest improvement by faris in food quality. I can't be sure if this is a consistent change, or we just got lucky. But based on this visit, I wouldhighly recommend this location. Read more
The corn was fire, the green beans were good, the clams were crunchy, the fish was crispy, the hush puppies were ok, and the... shrimp was amazing. Read more
Ordered 2 fish and cole slaw, got half a cup of slaw and skinny fish and my fish had a bite out of it! $9.xx
Had a MAD craving for Long John Silver's. Visited this establishment and the food was horrible. It tasted like left overs from... the fridge that had barely been warmed up. The quality at this restaurant brand has really gone downhill. I can see why most ofthem are closed. I gave two stars because the lady at the counter was so nice and personable, so it wasn't a total loss. Atleast I met a new person with a great personality. Read more