Reviews for Smoothie King in Hurst, TX
Smoothies are great! The way this place is horribly understaffed is not so great. & if you?ve ever been during a lunch rush you... know it?s painful to watch; Two employees juggling a line of 10+ people , answering phones and making online orders. Managementneeds to have the GM IN THIS LOCATION making smoothies!! Read more
Today (9/21 @ 12:13 pm) was my first time at this location, and unfortunately I witnessed very poor management. Upon ordering... there was an altercation between a customer and the manager. The customer has asked if she could get the extra smoothie inanother cup to which everyone could hear ?I am the manager and I said no!? I understand that their are company protocols andgiving the extra smoothie is not permitted, however the manner in which this issue was handled was unacceptable, I personallyfelt very uncomfortable. The manager and customer were both visibly upset and the manager had unreasonably loud remarks to maketo the other 2 employees, such as ?She want special treatment and I am not giving it to her.? Again it is okay to say this tofellow co-works but there is absolutely no need for other customers to hear it. On a positive note Rodney and the otheremployee acted very professional. Rodney approached the customer and tried to alíviate the situation without over stepping hisboundaries. Kudos to that. Additionally, the product itself is great. But unfortunately the experience I had today was terrible. Read more
I ordered on the app this morning to pickup and get to work. Ordered at 8:21am and I get there at 8:30am and the store is closed... and doors are locked. Store hours say 7am open. My card was still charged. I just was finally able to talk to someone by thename Rodney. He was SUPER helpful and polite and said he could refund my order but I asked if I could still get my smoothie. Hesaid absolutely but would still like to refund my order for the unpleasant experience this morning! This is been the bestcustomer service I have ever experienced Ina while! Thank you Rodney for being so polite! Rodney definitely deserves a kudos! Read more
My husband just tried to come in and get two smoothies. The gentleman working stated they were closed when it says they are open... until 9pm. Terrible location and closed at 7:30pm even when hours of operation stated on here until 9pm. No notice of whyclosure happened early. You would think they would want business on a Friday evening but I guess their loss. Greatmanagement....not. Please take your service down elsewhere. Not impressed. Read more
I placed an online order but when I arrived, the order wasn?t ready. I looked on my app to make sure the order was correct, but... accidentally placed the order twice. Neither of my orders were prepared and it was almost 30 minutes after the first order. Theemployees were all busy. I asked if they could cancel and refund the second order but no one was trained on how to issue arefund. One of the employees called his manager who said to write my order number down and he would complete the refund when hewas back in the office. Two days later I returned to this location and asked about my refund. The employee said he left myinformation on his manager?s desk but he wasn?t sure if he got to it. Three days later I tried calling to speak with someone butno one answered. Today I came back in and asked to speak with a manager. Corbin asked how he could help. I explained my issueand he immediately took the initiative to help me get a refund. This young man showed leadership and took charge in the absentof his manager. Honestly I feel like he should be the manager. He apologized for the inconvenience and fixed the situation.Because of the incredible customer service he rendered, he retained me as a customer. I love smoothie king but after the week ofbeing ignored i planned on boycotting this location. Corbin you have exceptional customer service young man. You?re going to gofar in your career. Read more
Fast and friendly location. They actually have enough staff in-store and they make the smoothies fast and correct. I would get a... smoothie from this location again. Read more
Always good customer service whenever I come here. And the smoothies are always really good. Today I tried the Green Tea Tango... with coffee, one of the girls working at this location recommended it and I really liked it!!! It was so different but so good.Definitely could taste the green tea and the coffee. Perfect combo. Read more
Rodney took care of my large order quickly and super efficient, even though he had a long line and was working alone! Not only... was my smoothie's blended to perfection, I was given polite service. Read more