Reviews for Chick-fil-A in Hurst, TX
I'm really disappointed in this Chick-fil-A. I have been politely telling them for several years now that their sandwiches are... being served under temperature. Not once have I asked them to remake it or posted a negative review, but today is the day. I'vebeen speaking to the same manager every time an issue comes up. My orders are routinely incorrect. Today I was fed up aftergetting another cold sandwich, cold fries and to top it off the fries with the wrong size. The meals are now $10.25 and this isunacceptable. I spoke to the operations manager & asked for a refund on my sandwich and fries, I was fine paying for the drink.I was told that they don't give refunds. After hitting a wall with this manager I asked to speak to the lady who I've alreadyspoken to multiple times, I believe she is the general manager. I reminded her of all the previous times that we have spokenregarding the same issue in which she did not seem to remember. Her response was, we're not the only store that has to remakesandwiches. She also told me that she wasn't going to give me a refund. Again I reminded her of all the times previously thatwe'd spoken regarding the same issue. I ordered my sandwich around 2:00 and drove 15 minutes away. I was in a hurry, eating onthe go and it's not like I could just turn right around and go get another sandwich. My sandwich was cold from the start and Iwent ahead and ate it because I didn't have any choice. I started eating my cold fries & noticed that they gave me the wrongsize. They were so bad I only ate a few. I explained, that after finishing up my appointment I came straight back to the store.I was then told that because I ate my cold sandwich I couldn't have a refund. I'm not sure what they expect you to do, like liferevolves around whether or not you eat a cold sandwich. So they want me to bring the cold sandwich back so they can throw itaway, that's ridiculous! I can't believe they okay treating their customers with such disregard, hav Read more
I just went through the drive-thru line and ordered my food, and OMG, Mr. Josiah was literally SO KIND and sweet! That was one... of the best drive-thru experiences I?ve ever had!!!!!!! He was helpful, kind, and overall just full of energy and joy! Thank youJosiah for the amazing customer service!!! I was greatly impacted by just 3 minutes of your time. Keep it up!!! Read more
Chick fil a is a great place to eat. Every location I have been too has had fast service. Staff is friendly and courteous.
***UPDATED..............it's kinda sad that this happed almost a month ago and the restaurant has not made any attempt to reach... out to me. Do they really care??, I believe they do but their lack of action makes me start to question it. I revised it to a(1) star based on the silence. And BTW, I do still visit this location and have had accurate orders and great service with eachof the visits since.*** So disappointed with today?s visit. I?m the biggest CFA Fan there is and always go to this locationduring the week?..great food, great value, awesome people. Today, when I returned to the office with my drive thru order, itwas so sad to see the order of fries they gave me. Container not even filled and the fries weren?t fresh. On top of that, Iredeemed points for a cookie (was planning to give it to an employee at work because they needed a ?pick me up?)??.but to addmore disappointment, there was no cookie in the bag. I know it?s just food, but no experience should be like this is fullattention is being paid. Other than calling the restaurant (which I know they are busy and I want to respect the othercustomers they are serving), this was my only avenue to inform them. Hopefully others aren?t being affected and closerattention can be made. Read more
I think it?s safe to say most people like Chick-fil-a. The peach shake literally tastes like peach flavored heaven. I?m... vegetarian, so I can?t eat most of their options, but luckily the grilled cool wrap can be made without chicken, and oh my god,I?m in love with it when I add balsamic vinaigrette. The only thing I will say is that I don?t completely agree with theircompany?s view, but the food is still good. Read more
I love coming to this location, so does my dog...they always give him a treat and treat us so well.. They have NEVER messed up... my order and I have been to many locations that have...so way to go team! Keep it up ?? Read more
Ordered a Chick-fil-a sandwich & 8 count chicken nuggets box with Polynesian sauce. Chicken food is consistently good, they are... the gold standard for fast, friendly service. I have had the cobb & garden salads before & find the same high quality. Read more
Smiles galore. Have been to this location for over 20 years. Never once went here and didn't see smiles and high energy on the... staffs faces. I only hope to be the kind of customer that always returns the smile and matches their energy. The food is alwaysas you'd expect from CFA, top notch. Best off the bone fried chicken ever. I wish one day they start selling chicken on thebone. They'd wipe the floor with any competitor. Also. The points add up to real food real fast. In this economy, that'sthoughtful marketing, and a great tasting offer. Store is always clean, bright, just a cut above. Read more