Reviews for Firehouse Subs Memorial Pkwy in Huntsville, AL
Got two sandwiches chips and drink for takeout. Didn?t have the cherry limeade, got both sandwiches wrong, left off the... additions that I paid for, got home and sandwiches were cold. Won?t be going back. Read more
Possibly the worst communication skills and customer service I?ve ever seen. Very disrespectful that the staff had turned their... backs on me as I walked in and waited which seemed like forever for someone to acknowledge me. I asked a few questions to tryto break the ice but they returned short yes and no answers as if they didn?t want anything to do with me. I give this a 4star because the actual spicy chicken sub itself was pretty darn good! Unfortunately, I don?t think I?ll be able to get overthe customer service. Plenty of other good options in Huntsville that can check all the boxes. Read more
I?ve eaten Firehouse for many years and loved it. This had to be the worst experience I have ever had. The bread was soggy, the... meatballs were almost burnt, and the cheese was hard. I don?t know what happened but I?ll make sure to pick a different locationnext time. Read more
Bad attitude. Bad service. They got my order wrong. I ordered hook and ladder without onions and they made it with onions. I... went in to ask the man if I said something wrong. He had a look on his face like, aawww man, I forgot to take off onions but henever spoke. The manager took over the conversation and said we just had bad communication. They made it over but it was sloppyand very little meat. I will not return. Read more
I work for Grubsouth and today I was picking up an order for a customer as I usually do in any other restaurant. I went to the... front desk to ask for an update about my order and one of the employees started arguing and with a bad actitud towards me. Thisemployee tried to physically assault me. The district manager was there and he wasn?t doing something to stop this employee.That person should be held accountable for not being a leader. Why do your employees behave that way with customers? Read more
Great customer service I was just there for a doordash pickup
No sign on door to say no dine in allowed. We asked if they was serving food bc the employees were all sitting at counter... having break. The one guy behind counter informed us we couldn't eat there. Definitely disappointed with the way we weretreated. So we went to Schlotzsky down the road had delicious sandwiches. Read more
This is a really good Firehouse as far as staff goes, but like everything else these days the price has gone up and the quantity... has gone down. I think my Hook and Ladder just came with half a ladder Read more