Reviews for Burger King in Huntsville, AL
They lock the door at 6 pm. Can't get your entire order in the bag and apparently don't carry many things on the menu anymore? I... would rather drive across town to a Burger King in town and get better service than ive gotten from this one in recent times.And then this cheese looks horrible and my bun seems, soggy. Not going to this place againuntil they get new management. Read more
If I could give 0 stars, I would. The food had been cooked for some time. Not even warm... but was room temp. We did not receive... any of the condiments we asked for (marinara for the cheese sticks, ketsup, and BBQ sauce), but since the food got thrown awayto being inedible, the condiments really didn't matter in the end. We will NOTbe back to this location! If you want BurgerKing, do not waste your money at this location. Read more
This was one of the worst fast food experiences I've ever had. I wrote all of the details in my review to the restaurant on... their feedback listed on the receipt, so I'll try to remember. But, the wait was VERY long and it was not busy. One customercame back inside to ask for a refund while we waited. The complaint was that the onion rings were stale. I think they offeredto make him more, but he insisted on a refund instead (involving the manager on duty). All the while, I watched because I toohad ordered onion rings. During that wait, the cook prepared chicken nuggets, mozzarella sticks, and chicken patties forsandwiches (the manager helped with the patties). They continued to serve the same onion rings and I eventually received thesame onion rings. Yes, they were awful! Stale was a great word to describe. Also, the manager took at bag of fries that Inoticed about 10 minutes before the guy complained and he dumped them into the bin under the heat lamp. They had been sittingout for about 20 minutes and I didn't know what was in the bag until he did that. The trash was overflowing, that there wastrash (straw wrappers, receipts, receipt supplies) and other stuff on the counter. The frozen drink machine behind the counterhad melted drinks in the bottom of two cups that stayed there for the entire length of time. At first, I thought they were tocatch drips from the machine, but no. Just left there for no good reason. It was a horrible experience and I would have firedeveryone except the one guy making the sandwiches. Everyone else needs to go! Read more
Went for dinner. Long wait. Rude staff. Got home and saw what looked like two big bites off the burger patty. I can deal with... everything else, but having untampered food is the bare minimum. Never coming back again Read more
On Sunday afternoon 9/18/22 my Son, Daughter in Law and their two toddlers were in the drive through about to order. Their kids... got loud as daughter in law trying to order. She asked person on order speaker to hold on and tolfd her kids to be quiet. Theperson on speaker said "excuse me" and proceeded to say "you don't talk to me THAT way. My daughter in law told person that shewasn't speaking to them, she was speaking to her kids. Just then male voice got on speaker and started yelling " get out of myline. He was using the F word and repeated to get out of the line. My family could not get out of line because there were cardboth in front and behind them. It was so bad that my son decided to call corporate. All the workers refused to give their names.Male voice never came to show his face. He threatened to call the cops. This is extremely poor customer service. Definitelywould not patronize this Winchester Rd. Huntsville, Alabama restaurant ever again. Read more
So incredibly slow in the drive-thru. I spent at least 30 minutes on a Saturday starting around 1:45pm. The people were nice and... the food was hot and accurate. If not for the horribly slow speed, would give 5-stars. Read more
I have not went to this Burger King in over 6 months because the service there 6 months ago was horrible. The people working... there were rude and to plainly speak ghetto, the food was not good. I decided to give it another chance the other day and wasvery pleased. There is obviously new faces there and hats off to the new manager who has turned this BK around. The service wasimpeccable from ordering my food, paying for it and when I got home with my food it was hot and ready to eat in the order wasright. This Burger King is right down the road from my house and my family loves BK so I'm very happy to see this establishmentturned around. Read more
Update on 12/06/2022 Door Dasher experience: the manager at this location was very rude immediately. Upon arrival (to pick up... the customer's order) I was handed the sealed order/bag. No ticket. I (being inexperienced) began to open the bag to look forthe ticket to confirm the order & she began to repeatedly & rudely tell me I'm not supposed to open the bag. Okay, so as shetook the order to PRETEND like she remade it, I asked for her to print a ticket so I can confirm the order is correct. She comesback & tells me that she can't find the ticket & can't reprint one & that she's never had a dasher ask for a ticket. First ofall, anyone working in fast food or restaurant business KNOWS you should always have a ticket stuck to the bag. I've worked inthis business AND eaten fast few several times throughout the years & know this is how it's done. But her nasty attitude waswhat blows my mind. I also had to go back in to have her make the drink with no ice for the customer... she said it was supposedto be light ice & was STILL nasty about it. Some people have no business working in customer service, let aline managing in acustomer service position. Do better! Read more