Reviews for Wingstop in Humble, TX
The best well done and wet cajun wings I have had in forever! Big and tasted perfect. They even let me request them well done... and wet when I called after placing my order on doordash. Great customer service. Thank you! Read more
Literally only ordered corn and they didn?t drop my order until I arrived 20 minutes later. Legit didn?t pull it out of the... freezer until I walked in for my order. So now I have to wait another 15-20 minutes to be able to get my order and leave. Thenthey shorted me on my order! I will not be back to this location! Oh and tell the young guys that watching the game andignoring the customer is rude as hell. Read more
I have been ordering for quite some time from this Wingstop and never had an issue with my order. Until 9.18.22 I was out of... town for work and my 2 kids stayed back home and I wasn?t there to feed them, teenagers and 2 older adults that didn?t have acar at the time they stayed at my house.I ordered enough food for everyone 24 pieces and when it was delivered they onlyreceived 10 wings like someone needs to be held accountable for taking away from my order that I payed to be delivered. This isso embarrassing that you can?t even trust these ?Door Dash? services for once that you need them. My last resort is to have fooddelivered and one time happens to me. This is so upsetting!! Read more
Made an order through the wingstop appl (not doordash appl) Sept 2nd. Said it would take 45-60 minutes for delivery- okay great... plus it is a Friday. I checked the appl frequently to see the process, and it is moving right along. Come 5 minutes before it isscheduled to deliver I get a notice that the delivery is canceled. And I check online and it says my order been delivered. Icalled wingstop and the girl can not find my order, hangs up on me. I call back, same young lady answered again, she doesapologize for the hang up. Finally finds my order says that delivery is 2 1/2 hours and they didn't even start making the order. If I wanted for them to still make my order it would be an additional 2 1/2 hour wait, so no! Absolutely not, I've alreadywaited nearly an hour, so they cancel my order. My account has already been charged for this order so I ask to speak to themanager to make sure I get my money back and he said they're behind on orders, have over 100 people in the lobby waiting fororders and another manager working at home to refund everyone. He took my name & number said he'd call me back with my refundconfirmation. No call back. I called back Saturday afternoon and I'm told if I ordered online it will take at least 7 days torefund. If they have more orders then they can handle then they should not have their appl/online taking orders. Plus no oneshould have to wait a week to be refunded either. They have extremely poor communication with their customers. Edit to add:it isnow the 14th and no refund yet and have tried calling several times with no luck. Read more
The Team here is Amazing, it?s the Owner? Or regional manager who demanded the team prioritize online orders over lobby orders,... I waited for over 1hr and a half for 8pc of chicken. They aren?t supposed to allow online orders over 30bucks unless they pay?.About over 100 wings Wasted due to people ordering and not showing up. Read more
What is it with the wing stop customer service, one of your workers picked up the phone at this location and said you guys... aren?t allowed to pick up phone calls. What?s the point of having that option if you?re not going to assist customers. Do betterand whoever picked up the phone at 8:02 pm July 29, 2022, needs better training with her trash attitude. Read more
OMG, Finally a store that's cooking to order, fresh hot perfect nice juicy wings.Not Sawdust nor Rayford, 242, Woodlands... Pkwy,Kuykendahl or Spring Stubner can stand up to West Lake Houston Pkwy you guys do a wonderful job on doing what wingstop isall about fresh cooked food all these other places are serving preheld dry wings. Please keep up the good work... I was a longway from home however I'm very happy we stopped in. Read more
Kids playing on phones and with friends visiting the store. Not paying attention to when order is ready. I checked in and they... never let me know when my food was ready. Worker ran from behind the counter to hug and pick up friend, run outside then comeback in without washing her hands. Order said ready in 18-23 minutes and it was not. I walked out the door at 9:45 Read more