Reviews for Starbucks in Humble, TX
Worst experience ever. Got in line and it was moving slow (no big deal as it was still moving) and then it abruptly stopped.... After waiting 42mins even being next up to order I finally just left the line, along with multiple others that gave up soonerthan I did. I'm guessing the staff decided to just stop making coffee and go take a break as when I passed the window there wasa hurried sign in highlighter that said closed until 9am. I left at 9:05am. Never again will we go there. Read more
Store manager, Ellie, was awesome. I?ve been looking for a specific specialty cup all over HTX. No luck. Not only did she give... me feedback and where to look, but she gave me her cell phone number for easy verification. She was friendly and offered greatcustomer service. Thanks Ellie! Read more
My drink was ready and sitting on the counter. A barista looked at it a few times and walked away. I needed to leave for work,... so I honked to get the cashier's attention. A male named Riley (may go by "she") came from the back and scolded me, telling menot to honk at the cashier and that it was her second day. I'm the paying customer. Don't tell me not to honk and excuse herpoor customer service. If she's unfamiliar with her job, have someone stand with her the entire time! Read more
I?ve given this location so many tries? like daily. It?s come to a point where it?s just terribly poor customer service and... experience. I consistently get cold coffee, cups full of milk rather than balanced with coffee. I often have to pull up and parkto request a drink to be given to me properly ( no one wants cold coffee) and they seem to forget I?m waiting for my drinks. Iwas recently burned by getting boiling hot coffee after kindly asking that my cold coffee is replaced. I?m often given a coldbrew rather than nitro. Also, the nitro machine was broken FOREVER (think McDonald?s ice cream) and recently fixed for about aweek now. That would be great if I actually received a proper nitro cold brew. Everyone who works there seems to be kind butjust maybe not properly trained or supported. I love coffee to start my day- specifically Starbucks. How we, I can no longercontinue to support this poor service location. Here?s a picture of the ?nitro cold brew? I was given this morning. All cream.All ice. No nitro ???? if you know the order, it doesn?t even come with ice! this happens more times than I can count. I justdon?t have the energy to keep kindly asking to get it right. Read more
Placed my order online, went to pick up and the door was locked. A sign was up saying drive thru only due to short staff. Tried... to explain through the door glass that I had an inside pick up order and I was ignored. Stood there for almost 10 minutes andwas never acknowledged. Tried calling for several hours and no one ever picked up. I had to place a whole new order at adifferent location, which caused me to pay double. I never got this order and was not refunded. Read more
All I can say that yesterday whoever did our pumpkin cold brew got down. And it was the staff from around 4:45, you guys are... awesome wish I knew who it was cuz that pumpkin cold brew was perfect. Props to that crew that worked yesterday around thattime. Read more
I visited this location yesterday in the drive thru and Riley took my order. Their system was down but I was greeted with a big... smile and such a pleasant attitude it was refreshing! I ordered my drink but was asked if I had tried another flavor and offeredme a small sample for me to try next time! I'll be back soon and kudos to Riley I enjoyed my drink. Read more
Love this Starbucks. My kiddo wanted a Christmas cup and so the gal drew a Christmas theme on the clear cup! ? My kiddo was so... happy. Read more