Reviews for Great American Cookies in Humble, TX
Bad experience here! First time ordering from here for my twin's bday today I went to pick up the order and it wasn't even made... yet, even though I had already paid and ordered in Advance! Tried to give me a boy cookie cake when my twins are girls They madethe cookie cake but it wasn't even the size I ordered didn't even try to give a discount or anything I will never order anythingfrom here again I paid for something that wasn't what I wanted. I'm so disappointed with the service they had. Read more
I started calling this location on a Tuesday with no answer so I waited until opening on Wednesday and started calling every... hour with no answer except one time and they kept acting as if they couldn't hear me then hung up, then one time they put thephone down and never returned to the call. I called up until closing with no answer so finally called the West Lake Houstonlocation and talked to this very helpful and energetic soul named Amber who was happy to help me even though it is a bit out ofmy way I rather go there than five mins away from my house for poor customer service. Deer Brook I'm shaking my head and wouldgive 0 yes zero stars if I could. Read more
On Saturday morning I visited the location on the second floor at Deerbrook Mall. There were quite a few customers but both the... workers and what I was told was the manger were moving quickly to serve customers. When it was my turn, Javi, which I found outwas the manager was telling us the promotions, was patient, and very friendly. Even separated our cookies to accommodate us.Javi was helpful, contributed to helping the customers, and provided great customer service. Read more
I called in my same day order when I didn?t see what I needed online. Just picked it up and am very happy with the service and... looks of our daughter?s cake. Thank you. Read more
This review is for the Great American Cookies upstairs In deer brook mall. The two young girls were working when I was trying to... order. The shorter girl with the braids refused to acknowledge me and then proceeded to help someone who walked up behind mealthough I was standing for awhile. I then decided to go to the Great American cookie downstairs and the man working was verypolite and I received great service. Read more
One star only because my daughters did end up having a cake but it came with plenty of heartache. I ordered online, paid and... then i called into the location to confirm my order was received. That was all irrelevant because when my husband arrived onehour before the birthday party started to pick up the cake and they had no such order. Not only did they not care to admit themistake when my husband showed the confirmation order but their go to answer was ?i don?t know what to tell you?.... Get your$45 cookie cake elsewhere! Read more
I've only been here once. But I put an order online for my boyfriends birthday cookie cake (he doesn't like sweets, but loves... cookies, so instead of giving him a cake, a giant cookie would be better) I ordered online, kind of confused not knowing what itwould really look like. The next day I showed up, actually quite early, and they asked for my identification and I showed them,the woman then pulled the cake right from under the desk and handed it right over. I was very impressed, and the cakes aredelicious. Of course this was my first time, so I am rating it based on my first time. Read more
Placed an order for Thanksgiving, went through and my card was charged. Came to pick up and it's closed! I got an email... confirmation for my order and everything. It could have said it was closed or whatnot instead of processing my order. HappyThanksgiving to you as well. Read more