Reviews for Firehouse Subs Atascocita in Humble, TX
Ordered at 630pm told it would be 15 minutes.. no problem until 704pm still waiting and i was told it will be another 10... minutes. I watched as about 10 other people after us came in waited and left after not even getting greeted by staff. Took a fewto get the francise owners name and phone number and got no answer. And when i wanted the refund the staff tried to short changeme by refunding not even the exact amount. ( i did get my full refund) but still i shouldnt have even had to complain about that Read more
Ordered 2 sub combos, not too much. There were 2 employees working. It was obvious they were short staffed but offered no... explanation or apologies for the 30 minute wait. The re were several people in the dining area waiting. One had ordered pizzafrom next door and was eating in in Firehouse. I get being short staffed, but at least let your customers know and show somemodicum of concern. Read more
Slow service. Tried the steak n cheese sub for the first time expecting fresh steak with hot veggies and cheese and received a... cold soggy bread version.. Read more
It's amazing how poor customer service will affect your view of a place. I use to go here all the time as it was the only place... I can get a cheesy british style sandwich. We went the evening of 4-21 and came to the counter across from the young lady andsaid "hello" and was ignored. We stood in there for 5min with no "just a moment " "hello" "may I help you " nothing just badattitudes. Another customer came in she looked past us and ask if they needed help. We walked out the door and went to Pot Bellyfor the first time. They were the complete opposite. I will not br going back to firehouse anymore as there are at least 4other sandwich shops within 0.5mi of firehouse. Something I would not have known if not for the terrible service of firehousesubs. So they get 1 star for opening my eyes to the other sandwich shop options that are less money, better service, and greatmenu's. Read more
The food is always the same, and it?s pretty good. If you haven?t been, give it a try. The reason I gave it 2 stars - the girls... working the counter on 27 November 2021 at 10:45 am were completely lackluster. I was greeted with a dirty look by a youngblack girl that didn?t even say hello. After taking my order she walked away. I asked for my drink cup and she sighed like I wasbothering her; she lazily pointed at a stack of cups on the other side of the counter. Once my sandwich was prepared, shemumbled something and put it up on the counter - she walked away again. If this young lady worked for me, she would have herbehavior adjusted quickly, or have to move on. Bad customer service can wreck and ruin a business. Good customer service istalked about often because it?s not the norm anymore (which is sad). Go get a good sandwich from here - they support goodcauses. DON?T go during the time mentioned above unless you like bad service. Read more
Well that's is what is left of my hook and ladder???????????? no photos of the meatball subs, the Mac in cheese was dripping... with the cheeeeese.My teenager love the steak sandwich,all the bread is always soft over the past 6 years we have stopped by. Welove supporting fire fighters and the friendly employees????See ya sooner than later? Read more
I visited our local Firehouse Subs on a Friday afternoon around 1pm. As I walked through the front door I was greeted with the... smell of freshly baked cookies sitting on the counter. I looked around and saw an immaculate dining area and two employeesengaging in a playful banter behind the counter (it's so great to see you guys enjoy your job!) it was a welcoming sight and Ifelt at ease. Thank you guys. I ordered a Large Hook and Ladder and a Medium Turkey bacon Ranch. As I waited, HGtv played on oneend of the room while ESPN played on the other. How thoughtful of you Firehouse! The subs were ready within minutes (10 minutesmax) and packaged to go. I got home and OHMAHGAWD these were the most delicious sandwiches I've had in a very long time. I'veattached photos of my experience today. If you have a hankering for a hearty meal that also benefits a great cause, head on overto Firehouse Subs. I'm sure you'll be thinking about your order for the N E X T time you visit!! Read more
Very disappointed in the service. My wife and I love firehouse subs. But there isn't any close by. So anytime we get to go to... one it's always a treat. But unfortunately not this time. It took over 30 minutes to get two sandwiches even though there was noone there when we arrived. Read more