Reviews for Chick-fil-A in Humble, TX

This location is the best in the area as far as speed and freshness of the food. I have had curbside as well as food delivered... to my home from them, the food is always good quality and they're always polite. Read more

I went to the Location at 9525 N Sam Houston Pkwy E Humble, TX 7739. I ordered my food through the driv thru. I paid with the... app and the young man that took my order asked if it had took the money away. At first it had not. I refreshed my app and theirwas a deduction from the available funds. He told us to pull forward. I get to the window and the young lady stated our food wasnot done. They continued to distribute food to the cars behind us. Finally, she asked what we ordered. We told her and shebegins to look on the screen. She says she doesn't see it. We told her we had ordered and to speak with the gentlemen who hadtaken out order. She begins speaking to her colleagues. She then starts to input our order again. The colleagues appear to stillbe looking for the order. We then ask what's going on. She says they can't find the order. We asked who was the manager andthree people said they were. One of them asked us to pay again. At this point I am furious. We asked for the direct manager. Hesaid his name was Marco. We show him our transaction history and the funds were added minutes before we got to the window. Ithen show him my depleted app. He keeps going on how he cannot find the order. We finally go inside and by this time thegentleman who took our order is there and vouched for our payment.HE AGAIN tells us he can't find the order. After a long 12hour shift this is not what I want to encounter as if we were lying/scheming or something. I told him I didn?t care about thesystem because that has nothing to do with me. I paid (with two ways to verify) and I want my food. He finally gave us the food.After the guy who took our order vouched or maybe after I showed him the money in my transaction history he should?ve gave usthe food. However, he wouldn?t let it go that the order wasn?t showing up. I?m sorry i dont know what to tell you. I don?t workfor IT. Dealing with this drama caused me to miss an appointment! Read more

The driest were stale , cold , and hard. The nuggets were cold too & on top of that they never have Chick-fil-A sauce ???? Do... better Read more

Very fast and pretty nice and clean. Sometimes the people taking the orders are rude, saying, "is that all?" In such a bland and... rushing way after every little thing you say. Other than that, the whole parking lot is a mess and it's hard to get in and outof drive thru line most of the time when they have the cones up to "guide" you. Read more

Drive-thru review: They had cones set up to funnel you into the drive-thru lanes where employees were waiting to take your... order. I got through it quickly. The only complaint I have is that the menu is not visible until you get to the person thattakes your order. I ordered a Chick-fil-A sandwich meal and subbed the regular bun with a gluten free bun. The bun came in aseparate sealed package. I chose to toast it before building my sandwich and it was very good. The waffle fries were also verygood. I have not been inside this particular establishment but the outside looked well kept. Read more

Let me start by saying, I love Chick fil a food and frequent it often. This was my 3rd time at this location for lunch and... everytime the chicken sandwich was barely warm. I have been to several locations and never have I experience this. The sandwichis not so good if its not piping hot. Please resolve this issue because it's an easy fix and your customers will be verysatisfied with a hot sandwich versus a almost warm sandwich.All other Service was great and thank you all in advance forresolving this issue. I frequent this spot Monday - Wednesday and this is when the issues accrued. Read more

I was in line to order right before closing at 9:56pm, there was a young lady with long black hair wearing a cap that appeared... aggitated because she couldn't convince a driver two cars ahead of me to pull in the next lane. She went after the driver behindhim and he did respectfully. She gave some orders to a gentleman that was doing a great job taking my order and passed up anopportunity off to him to assist another waiting car as she shuffled in the building and began to rapidly remove her vest, moneycompartment chamber, and lay down her iPad. As aggitated as she appeared I thought she had to go to the restroom but shescurried into the kitchen area. My order is in by 10:01pm and we receive the order as a last car at 10:22pm. The fries were coldafter sitting in the window under the fan, the ice cream I requested was given to the car in front of me and the machine was nowturned off as per the girl with the long black hair and look of aggitation. The food was throwed together as if this is what youget for being a last order (my first time ever). I was given one drink, and as I waited for my second drink a large lemonade, Iwas told the machine had been turned off and there wasn't anymore. I asked how did the lady in the car in front of me receice anice cream cone was that mine, I was told ("we put hers in the freezer") before turning the machine off. My receipt was not in mybag and I requested it for proof of purchase so I can make sure I contact corporate. The girl with the long black hair stated,("just give her this and it's the only size it comes in"), a medium size cup of ?, in place of a large lemonade I ordered, nothank you. We get home with the cold cold not even warm waffle fries (and yes I mentioned they were cold at the window and noteven considered an offer to have them replaced). However, the grand finale was what we saw after arriving back to the house, THEMACARONI & CHEESE. My daughter said mom I'm not eating that, my response ("I don't blam Read more

Where my new job is, there's a Chick-fil-A. But everytime I go. It's like every person and the rest of their families show up... and it gets packed and very backed up and I wouldn't try go inside for your food. You might get stuck by the incredible longdrive thru line. You just might be sitting there longer then you want. But other then that. The food is Great!! Read more