Reviews for Dairy Queen Grill & Chill in Hueytown, AL
A friend and I visited this place today because she had taste for ice cream. While there we decided to have lunch as well. The... young lady who took the order was totally not paying attention. My friend ordered a #2 triple burger, and fries. I ordered a 3pcchicken strip with onion rings that included a Sundae. The cashier says the ice cream came in chocolate, strawberry, fudge,andvanilla, I chose the chocolate. Our order was a complete disaster: My friend ended up with a #1(a double burger with cheese andlettuce). The order was for #2 (triple burger) with fries. The food was cold and hard. My order was for chicken strips, onionrings, and this included a Sundae, that wss definitely specified chocolate and don't add any toppings due to health issues I cannot tolerate. The cashier repeats the order back to me. I says I will get Sundae I finish my meal. I end up with a cup ofvanilla ice cream and a bunch of chocolate syrup hard chicken tenders and cold onions. Because I was very clear about chocolateand NO nothing in it or on it. Never did the cashier state to me this is how the Sundae is prepared. I was informed I wouldhave to complain to the owner because to get a refund for the Sundae was impossible because it was included in the meal. Thecomplaint was lodged with the owner, his statements were: the cashier has only been there a year and probably didn't know theonly ice cream sold there is vanilla and toppings are added with a flavored syrup. Chocolate, fudge, or strawberry. The meal isdiscounted to include the Sundae. He gave a .81 refund for the Sundae. I have a problem with businesses making excuses for theerrors of the employees. A year and she doesn't have a clue what's on the menu? Informing customers that they can complete anorder without listening to the customer because they assume they know what you. Well, since the owner saw there was NO need fortwo satisfied customers, I have decided this is not the place for me. I am a simple person w Read more
Been craving their Peanut Buster .I Cups than got smaller But who really complains about the price of Icecream.
There ice cream and food is always good !
Has a great selection of sandwiches and ice cream, but no mint so 4 stars.
They have a attitude like they really don't want to be there. I don't visit her much because of that and another thing if u... order a sundae and ice cream they're SCARED to give u any but they DON'T MIND CHARGING U FOR IT! HIGHLY DO NOT RECOMMEND!! Theone in HUEYTOWN. GARDENDALE IS PERFECT!!U get what u pay for! Read more
Inside, go inside. The drive through will have you in that parking lot for a hour, then the banana split looks way more even,... appealing and actually had everything on it when you go inside. Also extremely quicker service in comparison to the drivethrough. Read more
Dairy queen is awesome as always when it comes to ice cream. Not a huge fan of the lunch menu. Avoid the mini size it's for the... kiddos pay the extra 80cents or so! Ice cream cakes are off the chain! Read more
We come here occasionally for the blizzards and the fish sandwich. Both are good. The service is hit or miss. I?ve had great... service most of the time but a few times it?s just painful. I know they are short staffed so I?m just patient. Read more