Reviews for Dunkin' in Howell, MI
They have 1 manager that has a bad attitude. So if they make something wrong your better off throwing your order out.
I moved to Howell for the quality coffee and breakfast options provided by Dunkin' as a company. I'm partially joking. As far as... coffee goes, it's hard to find quick service coffee that isn't bland or doesn't do too much overtop presentation or pretentionwith its drinks. This is the classic cup of Joe chain as well as the one for quick and signature lattes that can help those ofus with a sugar or caffeine kick. And when I don't have time to go to local coffee spots Dunkin' is the stop before work. Thislocation especially. Each worker embodies what you like to see in service: Kindness, efficiency, personality, recognition andreconciliation of any order mistakes, and generally all around positive vibes and professionalism. I'd even consider this spotand the attached gas station a staple for Howell locals like myself. A top notch team out of any of the Dunkin' chains. Trust meI've been to more than 100. More than anything I send my appreciation to the staff for always giving me a positive experience.Ty guys and keep up the good work. P.s. it's also technically a Baskin Robbins if you're into that sort of thing. So ice creamand ice cream cakes are on hand ????. Read more
Siena Bonk was very rude she didn?t even tell me the drink was mine just because she has an issue with me this is a very bad... customer service in my eyes but the the guy who was helping us at the counter was very very nice Read more
I love this place, this worker peyton was so helpful and she made my coffee so good. I would come back for the service for... sure, I had the best conversation with her. She seems like such a hard worker PERIOD. Read more
I came in pretty late in the night to this place. The one employee working was doing everything. They were quick and polite... despite a flood of people coming in past midnight. It's also nice to see a place open 24 hours these days Read more
Do NOT order through the app! It will let you order things they do not have available, and the management is too incompetent to... understand how to re-open an order and/or refund you. I wasn't offered an alternative to the missing item, or a refund either.Instead, I was met with silence and a blank stare, as if I was supposed to just drive off without my money? I was forced towrite a complaint to customer service in their app and jump through hoops with their chatbot. Now I have to wait for a call backon a weekday, just to get a refund for something that was supposed to be handled at the store. Read more
I have work here currently, I know that the work environment is a clean one. Gloves are worn while handling donuts at all... times. Friendly people, good prices and delicious food. Read more
Was able to get my tasty breakfast staple with pickup but was over stimulated by the employees trying not to meltdown. Seriously... they are overworking here. Read more