Reviews for Potbelly in Houston, TX
There?s not an option to add lettuce to your sandwich in the app even though they serve it in the restaurant. I included an... extra detail to add lettuce, and did not receive any. Sandwich was not that good. Read more
My first time and the staff were very patient with me eventhough they were sooo busy. Great sandwich, I reccomend the pastrami!
I went into this location thinking I?d have a great experience like I normally at the one in Atascocita well was I sadly... mistaken the heavy set Hispanic female wasn?t pleasant at all I waited for her to restock her items which was okay because Iunderstand how it goes I?ve worked as a Starbucks barista it gets hectic during rushes so she finally asked me for me orders Istated I wanted the Avo Turkey two of them one with American cheese and one with Swiss so she prepared them and I moved up andwaited at the next lady I didn?t think I should have to keep telling them what type of sandwich I want especially when I wasloud and clear at the beginning so I assumed she knew to put the avocado on my sandwiches if that what I ordered from the startand was adding on the other little toppings boy was I wrong I get the cashier who is Lauren Ross (the manager) and asked hey didshe put the avocado on here these are two avo turkey sandwiches she said NO you have to tell them and I told her I did twice soshe made the girl put avocado in two bowls on the side?I asked to speak to the manager and Lauren stated she was the manager Isaid I wanted my avocado on my sandwich not on the side I?m like what?s the point now I could have made it myself she said ?wellhere?s a knife for you? getting smart she didn?t even offer to remake it. I felt the response and nonchalant attitude wasunwarranted and not helping my issue as a deputy this was the worst customer service I?ve ever received from a potbelly workerand for her to be a manager this is beyond me I need feed back on this matter as soon as possible because the way I was treatedwas not okay and if this is the way your run your business then let me know?. Read more
Stopped by tonight and they were clearly short staffed. Tea was the only one working and there were 6-7 people in the... restaurant. She got us our food fast and was very friendly. Read more
First time here. Very clean, good service, great taste!
Pizza Melt is always the option. Service and staff are great
Potbelly is great for a quick lunch and extremely kid friendly. There are numerous ways to customize your meal, whether it?s... making your sandwich skinnier or adding extras like avocado. It?s a very good value for the money. Their cookies are not to bemissed, especially the oatmeal chocolate chip and the chocolate brownie cookie. The chain is very consistent. In terms of decor,the restaurants have a retro ?home? feel with lots of wood accents reminiscent of an older house. There are also lots ofvintage-style posters on the walls. Friendly and helpful staff. Highly recommend. Read more
First time here, amazing, customer service, and extra delicious sandwiches. They made me feel like family. They were so nice. I... should?ve started eating here along time ago! Read more