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Reviews for Popeyes Louisiana Kitchen in Houston, TX

B. Amezcua 1 year ago
3

First time trying Popeyes food, and OMG the chicken flavor, texture, crispness, was right on point; juicy and tasty. The place... is very small, focused on To GO orders, but still crowded, not very clean and lack of sufficient personnel during pick hours. Customers waiting for long periods of time before able to place order. Read more

panchinho 1 year ago
5

I have never been to Popeyes since I was young, Sonia was really nice and helped me decide to what to eat by my preferences. I... did not expect much but the food was real hot and delicious! Awesome team Read more

PokeSquad Family 2 years ago
1

Worse Popeyes and needs new management! I had a complaint and talked to Sonya and she was very rude. The food was old and cold... and I couldn?t even feed my baby the fries because of how old they were. She didn?t want to replace anything and she was talkingto me like if it was my fault. I don?t understand how someone can be so mad at a customer but they?re the ones in the wrong.Sonya makes Popeyes look bad and doesn?t need to be working in customer service, DO BETTER POPEYES! Read more

Kidd Richey 2 years ago
1

Came here on a Saturday evening at 9:50pm to pick up chicken for dinner. I placed an order for an 11piece, 2 large sides, and 5... biscuits. I was told for mild, they only had breast and wings, I asked if they?d please be able to make some more in which theman proceeded to tell me no because they?ll be closing in an hour and don?t have time. SO me being tired and ready to get home,I decided to accommodate to THEM. Total was $30.30. WELL 30 minutes later, I finally get home, since that?s how far I live. Irealized that I made the mistake and did not check my food! They gave me an 8 piece and 1 large side with the biscuits. So yes,I?m upset, who would pay that much for an 8 piece! I gave them a call and nobody answered, and I left a voicemail. I called thenext day, and the next, and finally on Tuesday a very nice woman answered and apologized for the inconvenience and was told thatshe will gladly make it up and replace my full order since I do live far and that there was no reason why they couldn?t havemade more chicken that day. She was exceptionally nice and provided great customer service. Well, today is Wednesday and Icalled to make sure I?d be able to go and pick up my meal in which I was rudely attended by Sonia and made sure to let it beknown that she received my complaint and that I already picked up my replacement meal. I was like, uhm no ma?am, I have not. Andshe said, ? I have all your information and phone number so be careful what your next step is, you only missing 3 pieces and alarge side you can come pick that up? she was very aggressive and wouldn?t let me speak, and now I feel threatened. So Icontacted corporate with our conversation and will be proceeding with legal action. Do not come to this Popeyes or you?ll bethreatened for them making a mistake. This is very unacceptable and unnecessary. I?m threatened over my rights as a customer.Popeyes needs to let Sonia take a vacation if she?s taking 3 pieces of chicken to this extreme by making Read more

Teresa Clay (MyVSGWalk) 2 years ago
1

Waited for 50 minutes for 12 pcs of chicken. A 12 pc! 50 min and when I went to ask where it was, they were just making it and... was going to be a 15 min wait. So you NEVER even made it. Absolutely ridiculous. Then had the audacity to look irritated I wantmy refund ???? Read more

Michelle Paden 2 years ago
1

Blah! This location is awful! The girl who took my order through the drive through was too busy laughing with her coworkers to... make sure she took my order correctly. Of course due to her lackadaisical attitude my order was wrong! The food was cold and youcould tell it had been sitting there for hours! Cold chicken and rock hard biscuits! Hard pass! Go to another location! Read more

Sherman Guillory 2 years ago
1

?Watery Red Beans and Rice? I?m not sure what?s going on with the Watered down red beans but it?s not cool, this is the second... time this has happened. If the team think this is going unnoticed it?s not! It is very noticeable, flavor and look. Read more

Zahra Hassan 2 years ago
1

The workers who worked at 6:30pm on September 25,2021 are all very much ignorant . Their stupidity really makes me wonder if... they have any sense whatsoever . First off, how do you forget fries in a combo meal?!?! Don?t you do this pretty much everyday?Secondly, I made sure to check this ?apple pie? before eating it & im glad i did. Look at this foolishness. It?s nothingcompared to how raggedy the workers look but still, come one now. Please do better in hiring people who actually care to work. Read more