Reviews for Marble Slab Creamery in Houston, TX
Visiting my sister in Houston we were craving some ice cream. Came here the service was very nice and friendly. The ice cream is... delicious and fresh. I will be coming back for another banana split... Read more
Yesterday I went to buy an ice cream and unfortunately the person who attended me I don't think they gave me a good service... because my ice cream was almost liquid... I don't think it's fair to pay for something that isn't in the right condition I'm notsatisfied with the service nor with the product that I received Read more
This location is the worst one they take no cash and the ice cream was melted by tge time I ate it because I had to find a atm... they really gave me the same one. Read more
I attempted to order a cake from this location. I called several times before anyone answered the phone. Finally someone... answered and they told me complete the order online. I asked if 2 days notice was enough time for a cake order and they saidyes. I also asked if online would allow me to create custom orders and they said yes. They ended the call and didn?t want totake the order over the phone. I attempted to order the cake online and I was not able to purchase any custom cakes or makechanges/substitutions to cakes on the site. I then went in person to this location and they told me it wasn?t enough time placea cake order. I explained that I called earlier and followed their instructions for online ordering and it didn?t work. Theydidn?t care and just said that I couldn?t place an order for a cake. TERRIBLE customer service. They didn?t offer any solutionor suggestions and took no accountability for their misinformation. It?s very dismissive to call and then just be told to do itonline and hung up on. I tried every way I could to order a cake and was denied in each way and lied to. Awful experience withthis location, what a shame. Read more
I visited this particular location on July 14th 2022. And I was all the way disappointed. Lets discuss being behind on... technology. Update that. Don't give a receipt go A customer on A run along bases and scan a receipt. That's terribly raggedy.Catch up with your other locations so you don't appear business tacky. I should be able to give you my number, you enter thatinto your system and get my points. You don't put your customer to work. You work for your customers. GET IT TOGETHER and NOW.Lets discuss your disgusting none flavored ice cream. Cheesecake ice cream needs to taste like cheesecake ok? Your Rum ice creamhad NO rum flavor AT ALL. If you know what Raid roach spray smells like then it was the scent of that eating these flavors ofice cream. TRASH...DUMPSTER. Stafford location spectacular....Sugarland location bravo. Ge9 yourselves in linr. I will re visitin September. I will see the updates then. Read more
I wouldn?t recommend this place the staff is very unprofessional! This was my first time at this exact location. I got a ice... cream cone as soon as she handed me the ice cream it was melting! Then I tasted it and I didn?t like it so I asked if I couldget something different the Chinese guy told me not for free! I don?t understand how is it free if I just paid for it and Ididn?t like it? I just wanted something else I would have even settled for vanilla at this point. I felt that he didn?t handlethe situation properly. I threw away the ice cream cone it was horrible. I wasted my money and they lost a valuable customer! Read more
Cool place. I tried the pistachio ice cream. Very good. The staff is friendly, the place is clean. The milkshake cotton candy... was decent Read more
My wife and 2 kids (teenagers) went to this location and had a terrible experience. The older lady that helped my daughter was... so rude to her. Granted she didn?t understand because the woman was wearing a mask, but I could tell she made my childuncomfortable. We will never be back to this location. Read more