Reviews for KFC in Houston, TX
Christie was very rude and condescending. The first representative let me know that there was no chicken at 9:15pm but they... close at 10pm. I asked if this is KFC and they don?t have chicken then what do they have ,that?s when Christie interruptedspeaking in a loud tone and told me ? ummm ? we out of chicken for the night? . The person before me already told me this.Shewent on to say other things but I didn?t hear because she came off really ghetto and unprofessional. I asked for her corporatenumber and she let me know it was a franchise and I asked for a contact . She said ? they never gave her a number? but also said? they know we closed?. So how you speak to someone higher with no number I don?t know. She also said ? you can come tomorrowand talk to the general manager, what?s your name I?ll let her know you?re coming? in a smart tone. Mind you I called before Idrove 20 minutes and no one answered so I could?ve have discussed this via telephone. I?m mainly upset because as I dounderstand things happen, there?s definitely a way to handle situations and this was not it. Read more
Don't waste your time. They'll lock the door, ignore the phone, and never give you your mobile order. What the hell is wrong... with this place. And if you think you'll use drive through then pack a lunch because you be there all day and once you get yourfood it will be cold and ready to just throw away. If you're hungry then go somewhere else. Read more
I ordered from this place several times and they can?t get the order right. The first time I ordered 12 pieces bucket and when... I got home only got 9 pieces. I called the store and they asked me to come back and gave me 5 pieces. So I decided to give itanother chance and tonight I ordered 8 original chicken and 8 tender meal. When I got home, it missing the French fried, no KFCsauce and the chicken is a mixture of extra crispy and original. Very disappointed with this location. Read more
This location needs to be closed. The customer service is super horrible. I visited this location today for dine in. They have... a sign on the register that states Cash Only!! I inquired about the sign and the gentlemen stated the register in the drivethru takes cards. I stated can we order from that register and he stated no and we looked shocked like what!!!! I reintegratedyou can?t take our order from that register. He stated look I don?t make the rules. I said, can I speak with your suit/mngmind you the manager is right by the gentleman making orders. I said excuse can I speak with you and she flat out ignored us!!! This is 3rd time their card machines are down and customer service sucks!!! If you have a manager/supervisor on duty he/sheshould show be able to deal with the public if not she is in the wrong business!! Read more
Got the order wrong. I placed (and paid for) a pick up order for a 12 piece with two large sides of Mac and cheese, one large... side of mashed potatoes and gravy, and a large order of fries. What I got was an 8 piece with two large sides of runny Mac andcheese (think Harris County jail), mashed potatoes WITHOUT gravy, and twelve fries in a large container. Now, customer servicerefunded half of our money (after I had to get on chat, because no one answered the phone), however, our family won?t bereturning to this location. Now I know why Taco Bell separated from this dismal cesspool. Taco Bell is now packed, and thisplace is dead as a doornail - and they?ll still screw up your order. How this place stays open is beyond me. Close this placedown, and put in a place that actually cares about their customers. Read more
Lotta money for a little food what happened to common courtesy of asking somebody if they want sauce rather than just leaving it... up to them to tell you that they wanted you know what I mean the service has not been up to standards for me for here nor thefood portions seems like I can't get somebody to speak English at the counter either that's all other than that kernels chickenwas good Read more
The worst fried chicken I ever tasted. I asked for fresh fried chicken. Three staffs there said they?re fresh. They claimed that... they cooked these chicken an hour ago. I opened right at the window and checked. The chicken looked dark like they used old oilto fry these chicken. And the meat was dried, not fresh at all. Very disappointed. This is not the first time they sell oldchicken and claim it?s fresh. It?s like they lie straight to your face. Read more
Best location in Houston. And the ladies are hilarious. They?re friendly, personable, and always clearly understandable and... kind. You don?t find that in the fast food industry anymore. Read more