Reviews for Jimmy John's in Houston, TX
Always a great experience. Excellent, welcoming, and fast customer service. This location is always clean and well maintained.... Has to be my favorite Jimmy Johns location by far. Read more
The absolute worse service today! I ordered my sandwiches and prior to them being handed off, I immediately noticed the order... was wrong. However, before mentioning it to the team member, I checked the receipt. To my surprise the order had been recordedincorrectly so I kindly asked that they remake it. One employee began to remake the sandwich while a new employee who was movingtoo fast and not paying attention continued to make the order incorrectly. When I brought it to his intention, he began to arguewith me explaining that it was not my order in which he was preparing. All while the seasoned employee is explaining that it wasmy order. He then grossly took off the cheese + pesto, added regular cheese and ham slapped it in the sandwich and passed it offto me. Literally sloppy + disgusting. New employees shouldn?t be on the line especially if they can?t manage their attitude. Read more
I know it's not the norm to cut it like this but THANK YOU Mark and OOH MY GOD Maggie? I know I called them M&M They were nice... enough to indulge me and cut my sandwich into really small pieces I work for UPS and this is so helpful when working . ?? Read more
Food is ok. Pickles are usually good. Rarely on time, usually 10 to 20 minutes after requested delivery time so keep that in... mind if you order from this location. Read more
Freaky fast, freaky delicious. Great Jimmy John?s experience. Classic and similar to other locations.
My previous visits to this location has been great, but on Saturday 09/12/2020 had the worst service experience at a Jimmy?s. It... is sad that an employee can cause so much harm to the location, but I do believe a review can help prevent those attitudestowards the customers on this location. The lady that was attending the cash register and making the sandwiches seemed sofrustrated and had the worst attitude. I ordered my sandwich online, and noticed that the order was taking longer than expected.I went ahead and showed up to ask about my order, and noticed that my order was already fulfilled. She gave me my bag, and I askfor the drink I ordered, and she snatched the bag from me and scratch my hand a little bit in the process. Didn?t say anything,but it bother me a lot. Overall the drink situation was sort out and I left with my order. The sandwich was great. I just wantedto inform y?all of this situation so maybe management or owners can take action, so there is no future situations like that canaffect the reputation of this location. Thanks. Read more
Would give zero stars if i could. Asked for a little extra avocado....it's like eating a wet baby food sandwich. Dont even get... me started on the insane amount of lettuce they also use. Worst sandwich in my life! Read more
Definitely NOT freaky fast. Not fast at all. Even allowing for them to be behind or short staffed, I?ve never had Jimmy Johns... take longer than 1.5hrs for delivery before. We?re at 2hrs waiting and still no food. The store couldnt even get in touch withthe driver when I called to ask how much longer it would be. Read more