Reviews for Golden Chick in Houston, TX
At this location based off my experience the food usually comes out hot and seems freshly cook. However, there has been multiple... times where my orders has been wrong. Missing sides when I was charged for them, different size portion then what you asked for,charging you for a family size portion and they give you a single and so forth. I come back because the food is actually goodbut I would recommend checking your order before driving away. Read more
I have been going to the Spears Rd location since 2018. The service has always been great. There is another location that... opened closer to my house (Remington Valley Dr), and I get friendly service there as well. However, the last time that I went toRemington, I was inside the restaurant for twenty minutes. During this time, an employee went outside to talk to someone intheir car for at least ten minutes. Once he came back in, he went right back to preparing food without washing his hands andputting on gloves. I hope this unhygienic practice is not a regular occurrence for him or any other employees. I was happy thatmy food had already been boxed up by that point, and that he didn't touch anything that I was receiving. It would be nice if theemployees received mandatory ongoing training about sanitization and cleanliness beyond the training that they receive when theyfirst become employed. Read more
This place is one of my favorite places to go for a family meal . I always get the 16+ strip meal with the battered fries and... yeast rolls. Everything is delicious. The rolls are amazing. The tenders are complemented so well with their Zing spice and Isee why they sell it in a bottle. Also I've eaten the Gravy along with House made sauce and it is good as well. Read more
Horrible experience, avoid this location at all cost.Very rude staff, who rolls their eyes at you while preparing your order.And... forgets to put items in the bag.The manager also glared at me because I questioned how long my order was sitting on the counter.Because I refused to accept cold food,immediate attitude from staff.Do yourself a favor go elsewhere, my thing is if you don'tlike your job,which requires you to give good customer service,then find another job!I contacted corporate, customer it'spointless to complain to the so called manager,she's just as rude as the other employees. Avoid this place at all costs. Read more
The place was spotless all the way to the restroom. The food was hot fresh and moist. Service was excellent. Everyone on this... day. My first time at this location. Thank you team. Read more
I have been going to the location on Spears road for years. We usually get the wicked wings. Well I rolled up to the drive thru,... ordered two 9 piece wicked wings and one 6 piece. A couple of sides and a drink. Total order was almost $50. Ok I'm expectingthe price. What I was not expecting was what we got. As I drove off my daughter opened the box and I promise you these wereDEFINITELY not wings!!! I am still trying to figure out from what pigeon these wings came from because in all of my 50 somethingyears of living I have NEVER seen wings this tiny. It was all batter and something in the shape of a mini wingy thingy. I turnedaround and went back they offered to fry me three wings. Im like whhhhhyyyy would I want 3 wings??? I was so disgusted anddisappointed that the golden chick I had often looked forward to visiting had made such a huge decline in food production. Iwill NEVER go there again. BTW if there is a wing shortage where are they getting these fake imitation wingy thingys??? I willadd pics so you can see for yourself. Mind you in the pics they are actually smaller than my pinky finger. Every single boxlooked like this or worse. Plus the food wasn't cooked fresh like they normally do. Word of caution Do NOT go to Golden Chick onSpears Road. Read more
My order was never made. It tells me to pick up at 8:57pm, its now 9:10pm and yet no food at all. They had the nerve to say they... didn't have anyone to make it but yet people in front and behind has received their food in a timely manner. And I'm justwaiting. Again I paid in advance online for my order. This is the last time I ever come to this business. 0 star on customerservice and time management. Talking about skipping the line. It's not been almost 30min. And still standing outsidewaiting..... OMG I JUST CHECK MY FOOD AND THEY COMPLETELY MESS MY ORDER UP. AND I HAD MAC AND CHEESE IN MY DIRTY RICE. AND THEYGAVE ME 2 WATER DOWN GRAVEY but no mash potatoes ????. No fries. Etc Read more
I ordered the 9 piece wild wings w/ a roll and mashed potatoes with gravey. Food was served hot but oily and took nearly one... hour to make. After finishing the meal I felt a little sick/disgusted with myself. I will admit that the wings had a nicecrunch it's just the feeling of satisfaction from eating the meal is not there do to the quality of what you're eating. A LOT OFGREASE/OIL!!! I can not confirm but I believe they reused the used oil to make my meal, I do not like to speculate when leavinga review on a business because it may potentially harm it but I had this same feeling of sickness when a similar Chicken basedestablishment reused used oil/grease throughout the day. Read more