Reviews for Baskin-Robbins in Houston, TX
"Courteous customer service and yummy ice creams" This was my complement few months ago and I gave them 5 stars at that... time.Since then I have been to store several times and also ordered Uber but they are very stingy about scoops and I noticedthat if you do multiple orders , you get less amount scoop wise , but if you order one or two then it's ok.I also purchasedfresh and also from freezer and amount they fill up is always one inch less than the actual quart you get from the fridge. Somehow flavor of cherry toppings is different than what you buy from stores and I often pay 99$ cents for extra toppings and cananyone believe that I was told that you get One Cherry in 99 cents LOL. I asked the person to speak with the manager and he saidhe comes in the afternoon. This is completely rip off . In the picture sundae scoop looks so full and they use kids scoop minusx for sundae depending on the serving person. Please improve you service so I can again edit and give you five stars like I didfirst time. Read more
I went there on my birthday. I ordered several scoops of ice cream. I also had a coupon for a free scoop of ice cream for my... birthday. When I showed the guy behind the counter my coupon he stated that I could only get a kids cup. By this time he hadalready scooped the ice cream into small cups. He put the small size I requested to the side and proceeded to scoop the kid cup.Customer service is terrible. I won't return to this location. Read more
Ordered from Uber Eats. False Advertising from part of Baskin Robbins. Apparently when you order a sundae, they give you a kids... scoop but they do not indicate that. When I called, the manager was horrible!!!!!!! He did NOTHING - NOTHING to resolve thesituation and blames it on Uber Eats. The ice cream is not a good flavor. Uber Eats refunded me but I?m never coming to thislocation again. They are crooks. Read more
Not too many options but it was good cuz I ordered coconut ice cream!
They are open from 10 am to 9 pm every day. The employee was courteous and the store is very clean. The only complaint was that... the fudge was not hot. Not a big deal give the generous size of each scoop. This location is great with its close proximity toother food joints like Gyro King . Please follow me on Google for HONEST and UNBIASED reviews. Read more
Been going here for years and I can honestly say, service never fails to please my dessert needs! They're always kind and... friendly! Not to mention all the options of ice cream to get! Read more
The people working here can not tell time. I came with my family at 9:20pm on Saturday and they were closed. They even had a... sign that said closing at 10pm... I was confused and the business next door said they always do that. I should of read thereviews before driving all the way there. Maybe new employees who can tell time. Read more
I came here a few nights ago, the employee truly had patience with me & my big family & he was so sweet! I don?t remember his... name but is started with a H or maybe S I?m unsure I didn?t catch it but such a sweet guy! we had a coupon that the school gaveus but we weren?t able to use it at that location but he called his manager & told us where we were able to use it at he wastruly sweet. Read more