Reviews for Wendy's in Horseheads, NY
Got my order right, so that's always a plus when it comes to burger joints. Can't beat a 4 for 4 deal honestly. Makes picking... lunch easier Read more
I'd rather shoot myself in the face then try and order food here. Slowest service, really just nonexistent service since... everyone waits 20 minutes and the leaves. Read more
It was very dirty and the food was awful. But the guy at the register was nice. Don't go to this Wendy's.
This Wendy's has been a hot mess e ver since covid started. This last visit was ridiculous. We stood at the counter for a solid... 5 minutes before anyone even acknowledged we we there. The crew was to busy hollering and yelling and acting like a collegeparty instead of working. People in the drive thru line were leaving because the wait was so long. On top of all that we waitedapproximately 20 minutes for a small bowl of chili and they got my order all wrong. The only saving grace was they gave us freestrawberry frosties. Will never go back again Read more
The worst service I have ever had at a Wendy?s. The Horseheads Wendy?s use to be good place to stop to. 15 minutes to get cold... food and not get everything you ordered. There are other choices in the area and I will be giving them my business in thefuture. Read more
We wanted to use our Wendy's app. Just like with any other fast food app it asks to use it restaurant or mobile We chose... restaurant. The app gave us difficulty it kept reverting away and not giving us a code. The staff couldn't figure it out and Ihad to ask for time being a best sense and food getting cold could you please have a manager come to the window. Oddly the staffmember tried to explain taking more time to the manager on call what I don't know cuz she didn't know. The manager didn't eventry to solve the problem acted irritated and said this is a Wendy's corp app And basically not our problem to understand!!! I'lljust give you the $3 off. Well at this point you wish you didn't go I'm a GM myself and try to handle things in a manner wherethe customer feels good about their purchase and eating their food!! Got driving down the road and didn't even get our drinks?Why Is there always controversy? Why does it have to be so hard? Food was pretty good fries were a little salty other than thatI'd love to give and you all the stars but we really need to work together as a team Life is hard enough then to have to dealwith attitudes at a fast food window thank you for the opportunity to share. Read more
The food has been consistently pretty good at this location. Last time it was hot and really good. The service is really slow,... especially the drive thru. The girl at the counter barely looked at us and mumbled something, obviously hates her job. Sodamachine was sticky and the buttons had to be pressed several times before the options would pop-up. Ice came flhing out allover the floor. Most of the tables were dirty. It's what you'd expect from a fast food joint so can't really complain. Read more
Was the dinner rush time. Waited forever at drive thru. Not because it was super busy. Several cars ahead left because nobody... was answering the call box. Drove to window to make our order . Asked if call box was broken. The manager Said no. They were inthe middle of a shift change. Why would any fast food joint have a shift change at 5pm in middle of dinner rush? They screwed up my order wrong sandwich for two orders and wrong sauces for the others. Given the poor service from a manager. Did not goback. I will gladly drive across town from now on to get my Wendy's fix. Read more