Reviews for Cafe Tanino in Horseheads, NY
Our patients have spoiled us with pastries from Cafe Tanino, we have been able to enjoy cream puffs and fruit pastries and they... were very delicious! Read more
Still one of my absolute favorite dessert destinations. The slices of cake are as big as a loaf of bread! Delicious! Tried the... carrot cake (hooray! No raisins!) And a multi layer chocolate cake - both were phenomenal! Don't miss this place!!! Read more
The cake I order was so beautiful. Everyone complemented it. Thank you.
I?ve been to Cafe Tanino on multiple occasions, actually almost every morning on my way to work. They?re able to whip up a mean... cappuccino and some delicious treats as well in a short time period. The workers are all very friendly & extremely helpful! Theyare always finding new and exciting ways to make Italian treats even more delicious! Read more
A friend & I thoroughly enjoyed a 3-hour coffee meeting here. Plenty of comfortable seating, great Americano, delicious pie.... Happy to have found this coffee option in the area. Read more
Submit online for a wedding consultation twice. Waited almost 2 weeks and heard nothing back. So I called today and the young... woman who picked up asked me the date of my wedding. I told her and it is almost 1 year away. She said her manager told them notto take anymore wedding orders for next year. I asked a few more questions because we're actually not looking for a weddingcake, but a dessert table . She then confirmed with someone and told me that the reason the manager told them not to take futureorders is because they weren't sure if they would still be in business then. Beware all potential wedding parties! Read more
This review is hard to write because they can improve on the thing that hurt them. Hopefully they do and this review becomes... outdated. Let me start by saying the price they charge was very competitive and they delivered to Lodi, NY (for a small extrafee) which was super helpful. The cake was phenomenal. It was moist and the frosting was fantastic. Truly the best wedding cakeI have had to date. The customer service is what hurt them. Our wedding was at the end of May. We picked out our cake a yearahead of time because we knew what we wanted. During our meeting we discussed specifics and we decided we wanted the flowers madso we did not have to worry about allergies from real flowers. For some reason it was never recorded and included in the totalthat way. After receiving a larger portion of responses we realized our total attendees was probably going to be significantlyhigher than initially anticipated. We called to add some cake to our total to accommodate and received our new total. After moreresponses we realized our initial order would have been sufficient so we called back to change our order back to the initialorder. After getting the new total we realized it was more than what we were told when the additional cake was included. We eachcalled a few times and got snippy responses, including being told the flowers that they would make were not included in theinitial total. That is why our total was more. Customer service in my mind is to say "I'm sorry for the mistake, we will honorwhat we initially told you" instead we got a combative response. We were also told all of our changes were difficult to track.We made one change then reversed it. Not at all complicated. It stemmed from one mistake of incomplete notes that turned into anunpleasant situation. I suggest asking for a copy of the notes and making sure it is detailed to avoid confusion. If they canfix this they would be 5 stars easy as everything else was great. But customer service is huge fo Read more
Cute little bakery. I had a cream puff and cappuccino, both were very good. The staff was helpful and kind. Best bakery in the... area I think ! Read more