Reviews for Buffalo Wild Wings in Horseheads, NY
Customer Svc Issues from the entire staff. Hostess was rude, assumed we wanted to sit the bar. Waitress seemed bothered whenever... we requested anything extra, napkins, more salsa, more drinks. We ordered the Kolsch brews that was your special, asked thewaitress what three were similar too, she had no response. For a Sunday afternoon the bar was not overly busy, she was not indemand. The wings my son ordered looked awful, lacking sauce and not crispy. The wrap wife ordered was average. The BrisketBurger was surprisingly good. Fries were cold. For a place that is known for chic wings, was disappointed. Too many otheroptions to choose from to have to deal with poor Svc. Read more
After today im changing my review. Husband and I got a wrap and there was no chicken. It was all breading. The fries were... stale. We ordered cauliflower wings as an appetizer, they arrived after the main meal . And there were literally 7 cauliflowerpieces for 10.29.... I don't remember ever getting such a sad little plate for that much money. The server t...... was also veryinattentive. Just not a good experience this time at all and usually we really like bww. Read more
When I went there with my parents it wasn?t too great, we were just standing super awkwardly waiting to be sat which isn?t... normal. Usually there?s somebody there to seat you, they didn?t even ask if we wanted a booth or not which was rlly odd too..The food was great though, service could?ve been better. They didn?t have a lot of staff that day so it could?ve made sense-also my dad asked for no pickles and they messed up his order even though it clearly said no pickles. Read more
I ordered 20 wings plus a couple items for delivery and this is what they gave me for wings definitely not going backppl
This honestly was going to be a 1 star review. Me and my wife waited over 45 minutes for a table that we were told would be 15... minutes. The hostesses were rude. The managers are worthless and standing in a corner. But we went to the bar to wait forour table and met Cara. Absolutely incredible bar tender and honestly is not getting paid enough for how she turned a horriblenight into an enjoyable experience. She, singlehandedly, saved this restaurant from yet another one star review. Thank youCara and enjoy your evening and weekend. Read more
Last night was the absolute worst experience I've ever had at a restaurant, when we were finally seated in the almost empty... restaurant (I had to find and get my own high chair for the little since the woman seating us couldn't be bothered) it took 15minutes to get our drinks and and have our order taken, simple two burgers fries and some kids chicken strips with fries,another 20 minute wait for the waitress to finally show back up only to now be told they are out of kids chicken strips and theycould sub them out for boneless wings, waiting for our food the couple next to us asked if anyone worked there and left unhappyas well. When our food finally arrived 35 minutes later while most staff was standing around having a good time the burgers wereluke warm and the fries cold, and when the substitute for the kids meal finally came it was just 10 boneless wings and no fries.The consolation prize for this terrible experience was a free piece of cheese cake. If I could have given zero stars I wouldhave. Read more
Ordered the wings crispy and they were just the way I liked them. Burger was very tasty as well. Nice friendly waitstaff, cold... beer, and lots of football to watch! Great place to go on a Sunday. Read more
I have eaten here since the day they were open. I was one of the 100 first customers that got a year of free chicken wings for... standing there overnight before their launch. I have eaten here a lot over the years. When they are good, they are great. Thebest wings around. Saucy, fresh, large portioned, hot, etc. I am very pleased and it leaves me wanting to come back. However,there are equally amount of times they are horrible. Low sauce, not hot, and just doesn't have the high standards of taste.There was one time they tried to pass off a chicken nugget as a boneless chicken wing and I called them out on it. Other timesthey have had numerous chicken feathers on chicken wings. And the waitress was rude about it. The kitchen should clean them. Oneis not a big deal. But that many is ridiculous. Everytime I go here and enjoy it I come back to find the bad times. Its like a50% coin toss on whether you get good or bad. This has persuaded me hundreds of times to not eat there when I wanted to. Iliterally drive to their parking lot and the unknown of what I'm going to get makes me drive somewhere else. Its really a shamebecause you just don't know which side of the coin you are going to get and any given time. And when they are good they areamazing. A real shame. 6 stars on a good day, 1 on a bad day. Read more