Reviews for Baskin-Robbins in Hopewell, VA
Awful service. Girl behind the counter could not be bothered to pay attention to anything we ordered and had to repeat ourselves... several times. Probably because she had her air pods in on the phone. All the cones were stale and chewy and all the ice creamhad a slimy texture. Even after asking several times to press the ice cream into the cone a bit so my kids wouldn't drop it shedidn't listen and my kids dropped the ice cream. I'll never be back Read more
Customer service was not the best. The lady had her headset on but also had her air pod in talking on the phone so she couldn?t... hear anything I was saying. She put the ice cream right on top of the cone and it fell off before we could even leave thebuilding. (She gave us a bowl for my son after that). Left and my second sons ice-cream fell right off all over the car. Thecones were also very stale and our ice cream was slimey. It went right in the trash and we had to go to Dairy Queen next doorbecause we were taking my son for ice cream for his birthday. Waste of money. Read more
I?d love to give five stars but the flavor I want is not here. I?m overall pleased with the sorbet but I wish there were more... options Read more
Walked in to get some ice cream. Completely ignored!! Two women came in s minute later and immediately helped. Employee prepared... their order and continued to take orders from window. After 5 minutes and no acknowledgement of my presence, I left!! Horribleservice!! Read more
Went here for the first time to grab some Ice Cream for my son and I. Pros: The environment was peaceful and clean. We were... seen promptly by an associate who was very helpful. The ice cream itself was delicious and they did have waffle cones in stock(seems to be a common complaint). Cons: Unfortunately they were out of some flavors that I wanted (the ice creams in questionlooked a little messed up and melty). Also, what I can only assume was the manager/shift leader came out from the back in themiddle of our interaction and verbally assualted our associate for something she said he had done. Very unprofessional, but ourguy walked it off and stayed respectful and courteous to me and my son. Read more
Vegan Ice Cream Anyone?! Baskin-Robbins For The Win Today! Strawberry Streusel????Just Didn't Like The Wasp Inside The Store...
I was not impressed with this Baskin Robbins. We arrived around 9:10 pm, 50 minutes before they close. I ordered a warm cookie... ice cream sandwich, but was told the ovens were off, so it wouldn't be warm. No apology, just a that's-the-way-it-is attitude.Since warm ice cream sandwiches are prominent on the menu, they should be available during business hours, in this customer'sopinion. I ended up with a hot fudge sundae, which was tasty enough -- definitely more satisfying than the customer service. Read more
Does anyone knows when they will get their machine fixed? I been trying to purchase a Capuchino blast for past Month and every... time go by they can?t make you a drink because of this broke machine. Read more