Reviews for Cold Stone Creamery in Hope Mills, NC
Entering the establishmwnt for a quick sweet dessert, there was a young staff member attending to cleaning areas which lead me... to notice all around the sparkling areas of store. She immediately appeared to assist my order. I asked for suggestion and wasdelighted to know of the tasty ideas. Going with cake batter, we added cake pieces and strawberry drizzle. Fantastic. Exactlythe way I want to feel when I leave the store. The ice cream was delicious ???? silk chocolate almond milk will be our next try! Read more
I normally enjoy coming to this cold stone location from time to time, never had any problems until now. I placed an order for a... cake two days in advance. We arrived to pick up our cake today for our friend's birthday party, but we were really disappointedwhen they told us it was not ready and did not know when it would be ready. After we had stepped outside to chat about thisnews, we stepped back inside and they told us their cake decorator would be in shortly. We waited outside until it began rainingon us. We went inside and continued waiting. It took them two days and from 3:50pm until 4:40pm to make out cake. We will not bereturning to this location because of this experience. Read more
I?ve been to several Coldstone locations and this is the first one I have seen with a dairy-free ice cream flavor. My favorite... ice cream is chocolate devotion, and although I know it?s not completely dairy-free, I was happy to have the chocolate ice creamitself without dairy. The staff member that helped us was friendly and accommodating when I requested the replacement. Thestore was busy, so I expected the service to be a little slower, but it seemed like there were a couple extra bodies standingaround idly. We were a party of two people, but because each worker was taking on a new order, the cashier counter was crammedwith people waiting to pay. I think a simple way to make the experience better is to have someone helping with bigger or longerorders to move customers through the line quicker, or for a cashier to cash out customers and then have them step to the sidewhile their order is finished. Read more
Owner is a little off putting don?t really like being around him. But love the ice cream and the worker the young girl with long... black hair her name started with a k she was very very sweet loved her service. Read more
This location is good as far as the icecream. But the girl that waited on me and my friend was really had a very bad attitude.... And there were a couple more there that honestly really don't need to be there either. There attitudes are really bad also. I donot recommend this location as long as these girls that worked there on July 2nd around hour and half before closing . No oneshould go and eat anything from there. Read more
Me and my family just got out of cold stone and the service was great that wasn?t the problem. I couldn?t tell if the staff was... new because the way they were flustered it seems so. But the big issue I had was that my dad ordered an ice cream with peanutbutter in it and we could all taste the peanut butter in our ice creams and my sister who is ALLERGIC TO PEANUTS could have hada very bad reaction from the spoons not being cleaned properly. Read more
I love Cold Stone Creamery! I am pretty stuck with mud pie mojo (no peanut butter and replace it with brownies or graham... crackers). Most of the time I change up the peanut butter to something else to see which tastes the best. It?s so addicting asthe choices of what to do with ice cream is limitless! I also do enjoy the cheesecake fantasy but my daughter loves that so Iusually get a taste from her. I have also ordered their cakes before. You just have to go there early as they have a designated?cake decorator? and if that person isn?t there, then you either have to wait until the next day, write a message yourself orgive an ice cream cake with no writing on it. Lol. I do like their online ordering which I have done several times. I live about10 minutes away from there so if I have a craving for ice cream, I place an order online and by the time I get there, it?sready. No waiting in line. You can always get your sweet and cold fix at Cold Stone Creamery and if you tip them?they sing foryou. Lol. Read more
Lights on. Workers inside. Their neon open sign was on. Hours open sign said they close at 9:30pm. Google says the same thing.... Yet I show up a few minutes after 9 pm and their doors are locked. If you want to close at 9 pm that's fine, but maybe don'tadvertise that you're open when you're not. I wouldn't have wasted my time coming. Read more